Head of Service Delivery
Head of Service Delivery - Automotive
Location: Bucharest
The "Internet of Things" (Io
T) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, and Delhi as well as other markets, we rank among the top ten cellular providers for the Io
T globally. We power critical projects across energy, transportation, retail, healthcare and more.
Role Overview
Aeris seeks a visionary Head of Global Service Delivery for its automotive solutions. This individual will lead and mentor our regional service delivery managers, ensuring exemplary service across our global automotive OEM programs. They will develop and implement best practices to ensure
- quality, consistent service for all customers. As a leader who is directly engaged in service delivery, this individual will not only manage and guide the team but will also actively participate in the delivery process for one or more key accounts. This balance of strategic oversight and direct involvement will help ensure that service delivery standards are both defined and exemplified at the highest level.
A few things to know about us:
Responsibilities
- facing capacity.
Project Management and Operational Excellence
Customer-Focused Service Delivery
Continuous Improvement and Innovation
Requirements
S or managed services. Experience managing global or regional teams is essential. Project Management Expertise: Strong background in project management, with experience leading complex projects involving outsourced or
- functional teams. ITIL and Cloud Proficiency: Familiar with ITIL best practices and cloud technologies (AWS, Azure, GCP). Financial Acumen: Able to manage budgets, financial forecasting, and support
- efficiency initiatives. Leadership and Interpersonal Skills: Proven ability to lead, mentor, and inspire teams across regions, coupled with a collaborative and
- focused mindset. Travel Requirements
This role requires regular travel to maintain effective relationships with customers, attend quarterly operations reviews, and engage with globally distributed team members. The Head of Service Delivery should be prepared for both scheduled and occasional travel, ensuring a strong,
- on presence with customers and team members.
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