Head of WFM & BI (Romanian and English Speaker) Bucharest

Head of WFM & BI (Romanian and English Speaker)
Bucureşti
Bucharest, Bucharest, Romania

The Offer

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Fantastic work culture

The Job

Head of WFM & BI – Romanian and English Speaker – BPO

Office Based – Bucharest, Romania

This Job Opportunity is only offered for candidates living and eligible to work in Romania.

Attractive Salary: Kindly share your salary expectations.

Client: B2B Solutions Company.

Job Description

As the Head of WFM & BI, you will lead, coach, and motivate workforce management and business intelligence teams.

Detailed Duties and Responsibilities

• Drive continuous improvement and best practices across workforce management processes.
• Forecast staffing needs to ensure operational demands are met with the right talent.
• Collaborate with internal departments to align workforce management with business goals.
• Ensure compliance with company policies and standards and report any violations.
• Provide regular reports on staffing, labour costs, overtime, and employee satisfaction to senior management.
• Develop and implement workforce management strategies, policies, and procedures to meet business objectives.
• Build productive relationships with senior leaders and external partners.
• Monitor workforce data, identify trends, and recommend improvements in staffing and shift patterns.
• Manage the workforce management budget efficiently.
• Manage scheduling processes using tools like UKG – Virtual Roster, Pit Manager, and Turnstiles software.
• Develop and implement training programs for the workforce management team.
• Lead, coach, and motivate workforce management and business intelligence teams.

The Profile

Targeted Qualifications

• Fluency in Romanian Language,  C1 level or Higher.
• Fluency in English Language,  C1 level or Higher.
• Bachelor’s Degree preferred or equivalent experience in a relevant field.
• Min 3 years of previous experience in same/similar role (WFM/Work
  Force/Forecasting) and be able to demonstrate experience/abilities.
• Strong
  - making and interpersonal skills.
• Advanced skills in Microsoft Office tools (Excel, Word, Power
  Point, Outlook).
• Experience within i
  Gaming or Live Casino environments would be a huge advantage.
• Knowledge with Romanian Labor law.
• Proven leadership experience managing
  - performing teams.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Attractive Salary: Kindly share your salary expectations.
• Office Based – Bucharest, Romania.
• Private Health Insurance.
• Wellness Subscription Card.
• Career Development.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

The Employer

Our client was founded to help people find their dream job, and help employers find the right candidates.

Attractive Salary: Kindly share your salary expectations.

Client: B2B Solutions Company