Horeca Operations Manager
Horeca Operations Manager
Client Description:
Reporting to a Co-Owner, this role drives the overall performance of the business store estate, ensuring a
- class experience for our guests which meets financial targets in full
Responsibilities:
The role is accountable for the following:
1) Leading store teams to deliver the brand company experience for guests daily.
2) Delivering performance: customer satisfaction, sales and operating profit per store.
The Horeca operations Leader is a key member of the Leadership Team bringing the voices of guests into the strategic development of the business and delivering the Velocità promise to guest every day.
Accountabilities Defined
The Horeca Operations Leader is accountable for:
- People. Working with each Store Manager/Coordinator to recruit, train and develop an outstanding team in every store. Supports Franchise Partners to develop first class stores.
- Process. Working with each Store Manager/Coordinator to ensure that all store operating protocols are delivered on time and in full.
- Performance. Working with each Store Manager/Coordinator to deliver the key KPIs by store including Sales, Customer Service and Operating Profit. Works with Franchise Partners to deliver their business plans.
Primary Activities
The role primarily involves:
• Leading people recruits, trains and builds high performing teams in every store.
• Operational Excellence: delivers the experience for guests and is relentless pursuing operational excellence. Is KPI driven.
• Informing strategy development: works with the leadership team to develop the strategy for the business in Romania, especially in the area of property.
Candidate Profile:
• A proven leader: brings good energy and expertise to the business. Practices tough empathy in the pursuit of high performance.
• Has a strong track record in the hospitality industry. ‘Puts guests first’.
• Operational mastery: delivers performance through a relentless focus on execution and attention to detail.
• Business minded: brings a high level of business acumen to the role.
• A future leader of the business = General Manager, Romania.
Fii primul, care se va înregistra la oferta de muncă respectivă!
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