HPC Professional Services Support Manager Bucharest

HPC Professional Services Support Manager
Bucureşti
Bucharest, Bucharest, Romania

Description and Requirements

Lenovo is the Number 1 Supercomputing provider in the world measured by Top 500 entries, and we keep going. Lenovo HPC Professional Services is dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded.

Lenovo is seeking an experienced HPC business and technical professional, preferably based in Romania (will consider other EMEA regions), as an HPC Support Manager. This role is focused on supporting key relationships with globally based clients, supporting sales, and manage as well as scheduling the HPC support team while contributing to the business review and revenue recognition

This position represents a rewarding opportunity to use your experience and skills in a dynamic, complex organization and to deliver across our major customer sites.

Responsibilities:

HPC Support Manager will globally oversee active projects concurrently and will be responsible to manage the schedule, budget, and resources for supporting the Project. Typical support projects lasts for several years and may involve interaction with our business partners to deliver an effective services.

Activities include:

Management of the global technical support team performing HPC and AI cluster administration

Coordinate with delivery organizations to maintain
- performance levels for
- related processes and continuous improvement; review Statement of Work (So
W), projects size and scope.

Responsible for HPC support team utilization and resource assignment; contribute to the business review and revenue generation.

Take ownership of the most critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders; resolve escalations, providing clear summaries and recommendations.

Participate in regular service review meetings; provide accurate and regular reports on the performance of service delivery

Define the best operating model along with KPIs ensuring the best customer experience utilizing different teams within Lenovo.

Build strong relationships with the broader HPC Professional Services teams and stakeholders, including clients, sales, services architects and HPC services leadership.

Drive a culture of customer obsession, delivery excellence, value creation, quality, collaboration, and teamwork in One Lenovo spirit.

Skills and Qualifications Required:

Management and leadership skills; experience of managing a technical support team

Excellent interpersonal skills and strong relationship building, ability to motivate and influence across teams

Experience in business development and strong service delivery, time, project, and priority management skills; experience with managing critical and complex customer situations or incidents

Project Management/Change Management/ ITIL certification, as well as a strong technical understanding of
- performance computing is a plus

Superior organizational skills and excellent written and verbal communication with the ability to present complex and technical solutions. Persuasive presentation skills.

Commercial experience in information technology and
- performance computing, with familiarity with the use of cloud services economics is a plus.

Ability to coordinate the activity of a small team and interface constructively with our HPC services stakeholders

Typically 5 years+ internal or external experience in applicable field of expertise, ideally in the information technology,
- performance computing and support services industry

Ability to travel (up to 20%)

Preferred Qualifications:

Project management certification

Training or experience in negotiation

Training or experience in project accounting

English language required. Additional languages such as German, Spanish or French would be an advantage

An ideal candidate is innovative and creative while taking a high degree of project ownership.

You must also possess strong customer interaction skills and the ability to make technical decisions. Collaborate during projects with several organization verticals, partners, and customers. Develop training and knowledge base documentation for technical project management skills throughout career.

What We Will Offer You:

A multitude of professional and personal opportunities.

An open and stimulating environment within one of the most forwarding thinking IT companies.

Flat structures and fast
- making processes.

A modern and flexible way of working to combine personal and professional life.

An international team with a high focus on Diversity.

You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aa
S (as a Service) model, and customers' stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding Tru
Scale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions. Applicable for Slovakia only: Base gross monthly salary starts from EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.