HR Administration Team Leader Benelux Cluj-Napoca

HR Administration Team Leader Benelux
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Req ID:474067 

At Alstom, we understand transport networks and what moves people. From
- speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the
- time HR Administration Team Leader in Cluj-Napoca, Romania we’re looking for?

Your future role

Take on a new challenge and apply your HR in a new
- edge field. You’ll report to Anamaria BABIAS-CIOBANU (HR Administration Manager EUROPE & AMECA, Cluj-Napoca), and work alongside passionate,   dedicated,
- working, and fun teammates.

You will lead a dynamic team of HR Analysts and Senior Analysts and Advisers, managing incoming calls and cases with a focus on resolving issues promptly to establish a ‘right first time’ culture. As the primary contact for customers, your team’s efficiency will significantly impact our ability to meet Service Level Agreements.

Your role involves overseeing HR administration services, handling payroll data entry, maintaining employee files, and supporting the Recruitment process. Managing requests beyond contracted services and handling escalations/rework are crucial aspects.  

You will play a pivotal role in ensuring operational service delivery, team performance, and customer satisfaction goals. Acting as an escalation point, you’ll lead in addressing challenges and making decisions for complex service requests.

We’ll look to you for:

Achieving Business Results

• Accountable for customer response rates and customer satisfaction with responses.
• Accountable for the smooth delivery of administration and HR processes, in line with agreed SLAs
• Adjusting allocation of key tasks based on considerations of business risk, commerciality and urgency
• Acting as a final point of escalation for customers and the team
• Ensuring that the team has the hours, materials and resources in place on a day to day basis to meet all its service commitments 
• Collaborate with colleagues in other teams to share best practices and develop/enhance processes
• Responsible for the quality control of the team’s operational output and the continual drive for process efficiency and improvement
• Take the lead role in handling difficult customers and decision making for complex service requests.
• Ensure adequate cross training and coverage for all areas covered in order to secure flexibility across the department
• Management and development of direct reports
• Objective setting, performance management and the timely completion of reviews in line with company processes and standards for all team members
• Ensuring appropriate skills levels within the team to deliver against SLAs.
• To continually behave as a role model for excellent Customer Service and collaborative attitude in dealings with all internal and external customers.
• Ensure that personal and professional development is achieved for all members of the team.
• Build team spirit, motivate and maintain engagement of team members
• Project Activities
• Identify possible process improvements, ensure their implementation as well as support the development of systems and standards to continuously improve service delivery.
• Undertake relevant quality improvement and performance indicator activities in relation to HR Admin Team
• Ensure end to end process implementation and delivery through smooth integration with all involved HR departments and stakeholders
• Customer Relationship Management
• Develop and execute action plans to continually improve customer satisfaction levels
• Manage and develop use of all relevant tools and systems to enhance the customer experience.
• Manage a ‘right first time’ culture within the team

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Degree level qualification masters preferred
• HR qualifications an advantage, but not prerequisite
• Influencing skills, Analytical skills, Process-oriented
  - set, technical abilities, people management experience
• Very Good Communication and presentation skills;
• Experience in similar role;
• Proficiency in written and spoken;
• Experience with ERP systems;

Things you’ll enjoy

Join us on a
- long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a
  - term career free from boring daily routines
• Be part of a large team with over 800 professionals in  HR, Finance and Procurement & Supply Chain
• Collaborate with transverse teams and helpful colleagues
• Utilise our Agile, Responsible and Inclusive working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through
  - winning learning (Access to Alstom University and Alstom Learning Program)
• Professional Development Plan – we offer great opportunities to develop yourself within the company
• Benefit from a fair and dynamic reward package that recognises your performance and potential (Competitive Salary and Meal Vouchers,  Flexible Benefits at your choice - on top of your salary, Holiday Bonuses (Easter, Christmas), Employee Loyalty Bonus, Reimbursement of telework expenses – for amount of days worked from home, Additional Bonuses -  referral bonuses, /new-born bonus, discounts)
• Entitle to comprehensive and competitive social coverage (Life and Accident  Insurance, Private medical subscription at Regina Maria and  Private Pension)
• Work-life
  - we offer flexible working hours and a hybrid model of work ( Working from Home 3 days/ week) and 25 days of annual leave
• Be part of our Social Corporate Responsibilities initiatives (Social e