HR Service Delivery (Spanish & Italian) Cluj-Napoca

Providing support on different employee life cycle processes for our colleagues within EMEA region, using company's Case Management tool and other several country systems in a timely and quality manner

Create documents following company procedures and country specific legal procedures

Create and deliver report to support other HR functions, business stakeholders and audit process.

Develop and maintain process description to enhance our knowledge database for each country's HR processes

Handel all cases assigned to TIER1 team and ensure completion following SLA's and KPI's.

Escalate cases based on content, for example: TIER2 level, HR Business Partners, Center of Expertise or HRIS Specialists

You will be working together with international HR team and third parties in order to ensure accuracy of employee’s data

Processing data entry or data import into different systems

Experience using Microsoft office package and HR systems (preferable Workday or SAP-Success Factors)

Experience in using Case Management/Ticketing systems

Ability to handle tasks in different systems

Attention to details and maintenance of data confidentiality and integrity

Good written and oral communication and organizational skills

English language skills - minimum B2

Spanish and/or Italian language - minimum B1

Internal Growth programs: #Grow; Mindfulness and Wellbeing programs (Wellbeats, My
Quillibrium, mind & body webinars)

Days off based on seniority

Yearly performance bonus based on your seniority

Holiday bonuses for Christmas and Easter

Monthly allowance that can be used for public transport / parking / sport etc.

Flexible working schedule

Corporate health insurance