Human Resource Operations – Assistant Manager – English – Hybrid Bucharest Bucharest

Human Resource Operations – Assistant Manager – English – Hybrid Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of the Human Resource Operations – Assistant Manager – English – Hybrid Bucharest Responsible for leading, monitoring and coordinating the activities of the team on a daily basis while ensuring an optimal and compliant operations
- system. The HRO Team Leader also coordinates, on a regional level, the relationships with internal and external stakeholders, audit, and local and national recruitment agencies as well as 3rd party vendors related to the processes. Should be a professional with experience leading scaled operations in the Life Science industry background. Responsibilities●Relevant experience in leading teams, be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization. • Leads the teams to ensure successful management of the Hire to Retire processes. • Provides coaching, direction, and leadership support to team members to achieve business results. • Ensure the team has the right skills and competencies to manage all programs, processes, procedures in compliance with countries HR regulations. • Work in collaboration with
- functional operation, technical and corporate teams to successfully manage
- scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc. • Oversees process improvements to ensure efficient and accurate processing of
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- end HR processes. • Follow all GDPR and confidential data requirements within defined policy and practices. • Contributes to the regular operations review and quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA). • Develops, sets, and oversees the periodical service performance dashboards and discusses it with the appropriate stakeholders. • Consults closely with international business leaders and regional partner resource heads to establish process approaches and programs and ensures alignment with overall company policies, programs, and business objectives. ●Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Oversees the activities of Representatives. Assigns, schedules, and coordinates personnel. ●Maintains positive networking and relationships with senior program leaders and key stakeholders to ensure and influence program design and efficacy and build highly effective end to end processes. ●Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary. ●Ensures performance metrics are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts. ●Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis. ●Problem Solving: Should be tactical and be able to solve
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- day operations issues and should be able to understand Service Delivery metrics. ●Time Management: Should be able to manage his/her own time well and coach front line managers and agents’ staff to do the same. ●Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers. Qualifications Minimum qualifications• Full professional knowledge of English, min. C1. • The successful candidate will have relevant work experience in
- entity and
- country of HR and data services delivery, relevant vintage of supervisory experience is required. BA degree in Finance, HR, Business Additionally, will have a great understanding of HR system evaluation and implementation experience. Process
- project management experience and understanding of Sarbanes-Oxley compliance is mandatory. Fluent English is a must. • The candidate should be a high performer who craves the challenges of career growth and development, and a natural leader. Should be engaging, influential and motivating, and have outstanding communication skills. • The resource should have the ability to draw insights from data and trends, the ability to visualize complex data trends in simple and easy to understand ideas and create themes to coach mentor agents. • Strong knowledge in
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- end HR processes and operations, employment laws and HR practices across serviced countries. • Strong relationship building skills,
- solving abilities, oral and written communication skills, and listening skills. Preferred Qualifications/ Skills • Strong analytical and financial analysis skills. • Prior experience of managing and generating reports from an ERP would be an added advantage. • Experience in creating, implementing & driving Structured Action Plans. • Knowledge of and ability to manage vendor relationships as they relate to 3rd party service providers and service level agreements. • Business School Degree or qualification or minimum relevant work experience, related experience to either cash collection or customer service, ideally in a multinational environment. • Ability to work under pressure in a dynamic environment. • Microsoft Office proficiency, especially Excel• Ability to be hardworking and to think “outside the box”. • Excellent proven interpersonal and teamwork skills. • Excellent verbal and written communication skills. • Capable of inventive problem solving, while remaining customer focused. • Cultural awareness in a diverse and international environment. • Thirst for learning. What can we offer? • Attractive salary • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact professional trainings and distinguished career development opportunities • Friendly work environment (Best Office Award 2015) • Free access to our
- winning learning platform • Benefits such as gym, cafeteria, and a medical center, all conveniently located on the office campus