Human Resources Operations – Domain Trainee – French – Hybrid Bucharest Bucharest

Human Resources Operations – Domain Trainee – French – Hybrid Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Human Resources Operations – Domain Trainee – French – Hybrid Bucharest

In this role you will provide consistent and professional support to associates, across EMEA region, enquiries, and requests thru case management tools.

Responsibilities

• Support of HR in the HR administrative function and also payroll. Is the primary point of contact between HR and employees.  

• Record new entrants' hires in the system and maintain their administrative record.

• Ensure that administrative records are properly kept and that they are complete in the tool as well as on the other data bases.

• Management of sick leave/accidents at work.

• Manage documents relating to the life of the employee in the company (trial period, work certificates, return to his position after a suspension of contracts, etc. )

• Manage endorsements for headquarters employees and executives.

• For some departures, manage the reclassification files (training, payment of advance requests, payment of premiums
- ups, transfer elements to payroll to establish balances for any account)

• Track benefits in kind, e. g.company vehicles

• Update organizational charts and ensure data consistency (Data quality)

• Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.

• Administer employee
- cycle programs depending on the scope of responsibilities (stream or market based)

• Preparing necessary documents for employees

• Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies),  

• Establish and/or update process documentation (SOP, templates)

• Maintain good relationships with Stakeholders

• Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team 

• Assist with regional translations

• Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI) 

• Complete mandatory trainings and assignments in timely manner

• To perform other duties as assigned by the Team Lead as and when required.

Qualifications we seek in you!

Minimum Qualifications / Skills

- Analytical and
- solving skills.  

- Bachelor / Master´s degree.

- Knowledge of social law

- Prioritization capability

- Privacy management

- Knowledge of labor law and payroll

- Very good knowledge of HR tools and processes

- Knowledge of MS office applications: Word, Excel, Outlook.  

- Proficient French and English (C1)

- Professional background involving problem solving and dealing with internal customers.

- Ability to work with confidential/sensitive data

Preferred Qualifications/ Skills

1. You have the relevant experience in working in the HR / Administration Team

2. Workday and Service Now knowledge will be an asset

3. Previous experience working in Shared Services