Human Resources Operations – Manager – English – Hybrid Bucharest Bucharest

Human Resources Operations – Manager – English – Hybrid Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  

Inviting applications for the role of the Human Resources Operations – Manager – English – Hybrid Bucharest

The Manager coordinates on a regional level, the relationships with internal and external stakeholders, audit, and local and national government agencies as well as 3rd party vendors related to payroll and data processes. Should be a professional with experience leading scaled operations in the HRO field.

Responsibilities

● Relevant experience in leading large teams in the scaled operations environment. Be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.

• Leads the teams to ensure successful management of employee data and effective integration to downstream HR processes.

• Provides coaching, direction, and leadership support to team members to achieve business results.

• Ensure the team has the right skills and competencies to manage all programs, processes, procedures in compliance with countries payroll/tax regulations.

• Work in collaboration with
- functional operation, technical and corporate teams to successfully manage
- scale projects such as continuous improvement initiatives, technology updates/upgrades, acquisitions/divestitures, etc.

• Oversees the successful management of data and payroll processing services to ensure that all employees in the region are paid on time and accurately and that related statutory and governmental duties are met. Drive successful tax reconciliation and
- end payroll processes.

• Oversees process improvements to ensure efficient and accurate data and payroll processing, payroll tax reporting, payroll accounting, and record retention.

• Oversee all payroll compliance and SOX controls are effective and managed by defined policy and audit plans.

• Follow all GDPR and data confidentially requirements within defined policy and practices.

• Partner with customer Finance to ensure all data is efficiently managed into the finance system. Interacts, on a regular basis, with payroll and data vendors to work on changes, solutions, and improvements.

• Contributes to the regular operations review and monthly/quarterly business review of vendor performance relative to contractual Service Level Agreements (SLA).

• Develops, sets, and oversees the periodical data and payroll service performance dashboards and discuss it with the appropriate stakeholders.

• Coordinates the preparation, communication and education of key stakeholders and team on changes in data and payroll policies and practices.

• Consults closely with international business leaders and regional partner resource heads to establish data and payroll approaches and programs and ensures alignment with overall company policies, programs, and business objectives.

● Supports the Global Payroll Process Owner driving a global payroll operations capability where possible.

● Ensures performance targets are met as per the contractual metrics and the calculations are effective and professionally conducted. Representatives are properly trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.  

● Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation 

● Confirm that proper escalation procedures are followed according to established business practices 

● Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership 

● Understanding and Reporting of Service Level Agreement

● Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis.

● Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics.

● Time Management: Should be able to manage his/her own time well and coach front line managers and agents’ staff to do the same.  

● Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers.

Qualifications 

Minimum qualifications

● Language level: English C1 

● The candidate should be a high performer who craves the challenges of career growth and development. Should be engaging, influential and motivating, and have outstanding communication skills.

● The resource should have the ability to draw insights from data and trends, ability to visualize complex data trends in simple and easy to understand ideas and create themes to coach mentor agents.

● Strong knowledge in
-
- end HR processes and operations, employment laws and HR practices across serviced countries.

● Prior work experience 

● Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training 

● Proficient in using the MS Office package especially with MS Excel, Power
Point, Outlook 

● Excellent communication, presentation skills, client management skills 

● Relevant HRO domain experience and SAP or other ERP experience is mandatory 

● Ability to help team members in problem area 

● Decision taking ability under tight deadlines 

● Ability to handle varied volumes of workloads and to meet targets and deadlines on time 

Preferred Qualifications/ Skills

● Strong relationship building skills,
- solving abilities, oral and written communication skills, and listening skills.

● Strong analytical and financial analysis skills.

● Knowledge of and ability to manage vendor relationships as they relate to 3rd party payroll service providers and service level agreements.

● Relevant experience as an operations Manager with experience in HRO environment.

● Exposure to Six Sigma training preferred 

● Experience with international process transition would be added advantage 

● Experience in creating, implementing & driving Structured Action Plans 

What can we offer?

• Attractive salary and benefits such as Regina Maria subscription 

• Work in a multicultural environment 

• Various trainings (technical & soft skills) 

• Development opportunities in a growing multinational company