Human Resources Operations – Senior Process Associate – English – Hybrid Bucharest Bucharest

Human Resources Operations – Senior Process Associate – English – Hybrid Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Human Resources Operations – Senior Process Associate – English – Hybrid Bucharest

In this role you will provide consistent and professional support to associates, across EMEA region, enquiries, and requests thru case management tools.

Responsibilities

1. Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.

2. Administer employee
- cycle programs depending on the scope of responsibilities (stream or market based)

3. Preparing necessary documents for employees

4. Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process

5. Work closely with Operations Team to provide feedback on quality

6. Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a
-
- week basis

7. Ensure,
- expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)

8. Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance

9. Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raising the bar, continuously on Quality. Actively
- review decision accuracy audits to ensure accuracy and alignment with quality process

10. Implementation and effective usage of different Quality Check Tools, best practices, and procedures

11. Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds

12. Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner

13. Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement

14. Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)

15. Establish and/or update process documentation (standard operating procedures, process maps, template creation)

16. Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team 

17. Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI) 

18. Complete mandatory trainings and assignments in timely manner

19. To perform other duties as assigned by the Team Lead as and when required.

Qualifications we seek in you!

Minimum Qualifications / Skills

1. Analytical and
- solving skills.  

2. Bachelor / Master´s degree.

3. Knowledge of MS office applications: Word, Excel, Outlook.  

4. Proficient English (C1)

5. Professional background involving problem solving and dealing with internal customers.

6. Ability to work with confidential/sensitive data

Preferred Qualifications/ Skills

1. You have experience in working in the HR / Administration Team

2. Workday and Service Now knowledge will be an asset

3. Previous experience working in Shared Services 

What can we offer?

Attractive salary.

Stable job offers - employment contract.

Work in a multicultural environment;

Various trainings (initiating, soft skills).

Possibility of development;

Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).