Human Resources Operations Tower Lead – Senior Manager – English – Hybrid Bucharest
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Human Resources Operations Tower Lead – Senior Manager – English – Hybrid Bucharest
In this role, you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationships in the organization and actively collaborate with all clients.
Responsibilities
-Review delivery of payroll processing service, ensuring the operational aspects of payroll processing and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation.
-Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
-Actively work with other leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.
-Coach, mentor, train and coordinate the activities of the team.
-Understand the use of data to give insights to the business. Be able to make decisions using data.
-Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks.
-Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies.
-Owning implementation and delivery of Operational Excellence Framework including Visual Management System.
-Utilize capacity management tools to rightly schedule resources to meet demand for operations.
-Ensure the teams have all operational resources, such as IT, Facility, Training, etc.
-Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool during Transition and post
- live.
-Create reporting both for client and Genpact management for Operations review.
-Participate in governance meetings at country / region level; Actively work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
-Completing the HRO process controls established through the internal policies.
-Daily Quality check of volume processed by team.
-Updating 360 dashboard daily.
-Manages the team for the creation, update, and review exercises of the standard operating procedures to ensure approval as per the expected deadlines.
-Monitors and
- up the training plans for the team members; completion on time and highlight potential risks for delays. Ensures the back up and cross training structures in the team.
Client:
People:
- team and cross functional
-
- day basis and undertaking regular process improvement measures based on customer feedback and data analytics
Profitability:
Qualifications
Minimum qualifications
Point, Outlook
Preferred Qualification
-Experience in operation in an outsourced environment of HRO domain and
- depth end to end process knowledge
-Ability to lead and build teams and built multiple internal partners.
-Ability to build client partnership and work in cross functional teams, especially with relationship and sales team
-Ability to work in ambiguous environment.
-Quality – Lean and six sigma knowledge and quality driven person
-Must demonstrate a high level of
- motivation, energy and flexibility
-Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis
-Innovative and always looking for continuous improvement in order to develop succession plan for staff
What can we offer?
- winning learning platform
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