Hybrid Customer Support Agent Dutch Speaker Bucharest

Hybrid Customer Support Agent Dutch Speaker
Bucureşti
Bucharest, Bucharest, Romania

Working Hours:

• Monday to Friday: 9:00 AM to 6:00 PM

Role Overview:
We are seeking an experienced Dutch-speaking Customer Support Agent with a background in call center operations to join our team in Bucharest. In this hybrid role, you will assist customers by addressing inquiries, resolving issues, and delivering a
- quality service experience. If you are
- focused, proactive, and enjoy working in a hybrid environment, we’d like to meet you!

Key Responsibilities:

• Respond professionally to customer inquiries via phone, email, and chat.
• Handle customer issues efficiently, aiming to resolve them on the first contact.
• Keep detailed records of all customer interactions and solutions provided.
• Work collaboratively with team members to enhance the customer experience.
• Adhere to company policies and maintain a high standard of service.

Requirements:

• Native or fluent Dutch speaker with strong communication skills.
• Proven experience in a call center or customer support role is essential.
• Ability to work in a hybrid setup in Bucharest.
• Valid residence permit is required; note that “SEDERE TEMPORARA” and “Permis Unic” cards are not accepted.
• Strong
  - solving abilities and a
  - focused attitude.

Relocation Note:

• No relocation package is provided for this role. Candidates must arrange their own move if relocating to Bucharest.