IFS Technical Support Consultant
Răspunde la anunț The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'.
They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and
-
- clock support for ERP. With over 1, enterprise solutions delivered to more than clients worldwide, The headquarters are based here in Scotland.
Key Responsibilities
Tailor IFS software to meet specific client needs.
Provide timely support for IFS solutions and products, addressing issues
- and
- implementation.
Assist with upgrades, ensuring smooth operation and resolving performance issues.
Understand client business processes and provide recommendations for optimal use of IFS software.
Communicate with clients, offering guidance, training, and best practice documentation.
Stay updated on IFS technology and industry best practices to improve system performance and client satisfaction.
Monitor and respond to issues, manage faults, and ensure solutions align with SLAs.
Produce customer reports and attend client meetings to discuss support usage and cases.
Document and track client enquiries and support activities.
Provide feedback to management on common issues and trends for continuous improvement.
Key Skills
Strong understanding of IFS software, including modules, functionalities, configurations, implementation, customisation, and maintenance. Skills in IFS Configuration, Connectivity, Data Migration, and Reporting (especially Crystal Reporting). Experience in
- customer support environments and various industries.
The ability to efficiently identify and resolve technical issues with a proactive approach to innovative solutions.
Effective verbal and written communication for explaining technical concepts, conducting training, and creating documentation.
Experience of managing client relationships, understanding business requirements, and translating them into tailored IFS solutions.
The ability to analyse complex business processes and propose appropriate IFS configurations and customisations.
The ability to work collaboratively with
- functional teams to ensure seamless integration and implementation of IFS solutions.
Familiarity with industries like manufacturing, construction, and service management for understanding specific requirements.
Commitment to staying updated with the latest IFS technology developments and industry best practices for implementing
- edge solutions and improving client satisfaction.
Key Benefits
If you're interested in this role, click 'apply now' to forward an
-
- date copy of your CV or email
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