IHCM Client Service Consultant - Bucharest

iHCM Client Service Consultant
Bucureşti
Bucharest, Bucharest, Romania

Position Description

KEY DUTIES/TASKS:

Undergo Product training, maintain
-
- date knowledge and evolve alongside the HR Solutions

Communicate with the internal stakeholders managing the other integration components (Celergo Service teams, Payroll Partners) / customer contacts to understand
- depth technical aspects of the customer ‘s requirements

Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference

Function as a liaison between the client and the integration components by coordinating the steps towards understanding and resolving any issue raised

Develop and maintain excellent relationships based on trust and credibility with all our customers and internal stakeholders

Help in continuously improving the support service to maintain a high level of customer satisfaction.

Work with implementation and product development teams around the globe to identify and report defects and enhancement needs

Maintain and contribute to the Knowledge Base library

Work closely with the team and support in training and assessing new recruits

Adhere to ADP standards, policies and methodologies in all areas of business

Analysis activities in order to define specifications for building effective systems, capable to meet user requirements

Giving advice to clients to optimize their use of the product

Adjust set up of the product when requested

Ability to influence and guide clients to ADP best practice and standard solution adoption

REQUIREMENTS:

Graduates / Post Graduates in Engineering or Computer Applications is an added advantage

Advanced level of English; German language is a big plus

Proven experience in supporting international customers

Experience working with HR Information Systems / CRM Systems will be a massive advantage

Ability to work in a challenging and demanding environment, alongside other energetic professionals

Demonstrate an
- depth knowledge of the product range features, technical limitations and business benefits

Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints

Knowledge of HR legislation would be an advantage

Excellent communication in oral, written and listening skills

High standard of personal, product and technical presentation

Demonstrate organizational skills in client visits, product implementation and administration

Excellent logical and problem solving skills

Ability to work both independently and as a team player with a positive attitude

Quick adaptability with an openness to learn and develop

Solid customer focus, with the aim of building lasting relationships

Informații detaliate despre oferta de muncă

Firma:	ADP
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	16. 7. 2024 Postul de muncă activ

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iHCM Client Service Consultant Bucharest

iHCM Client Service Consultant
Bucureşti
Bucharest, Bucharest, Romania

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Bucureşti: Alte locuri de muncă în orașul tău

locuri de muncă

iHCM Client Service Consultant Bucharest

iHCM Client Service ConsultantBucureştiBucharest, Bucharest, Romania

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Bucureşti: Alte locuri de muncă în orașul tău

iHCM Client Service Consultant
Bucureşti
Bucharest, Bucharest, Romania