Incident Manager with German - Bucharest

Incident Manager with German
Bucureşti
Bucharest, Bucharest, Romania

Your day to day:

Responsible for the management of defects/incidents/escalations identified in IT applications and systems (software, infrastructure, network) used by Vodafone customers and initiates actions to identify and implement corrective and preventive technical solutions (modifications on IT applications and systems).

With these activities you will have a great impact on our business:

Manage and act as escalation point for problem and incident records (on a 24/7
- call basis), related to IT applications and systems, in BMC Remedy database, creates, maintains, verifies and improves the known error database and solution database

Analyzes the technical issues encountered in the Incidents and Identifies the technical teams that need to be involved in the incident or escalation

Identifies documents and communicates the Incident with timeline, problem/incident description, root cause analysis, technical solution for fixing and preventing future potential problems in IT applications and systems.

Creates reports to measure the key performance indicators (KPIs) in regards to incident management and quality of IT applications and systems;

Initiates continuous measures to improve the incident management processes and ensures that the process is implemented and executed by all process actors involved, documents rules, work instructions and guidelines. Guarantees SOX compliance

With these skills you are a great candidate:

Utilization of BMC Remedy incident management

Management of incident records related to IT software and systems (software, infrastructure, and network) according to incident management process.

Coordination and moderating sessions with technical teams needed to solve incidents / defects in applications and IT systems :

Identification and documentation of workarounds / defects, creation of Incident Report

Modification of applications and software solutions , IT systems that ensure correct operation, management of customer and operational escalations. Identify customer needs and deliver solutions proposed for improving applications and IT systems to remedy the problems / faults

Must have technical / professional qualifications:

BMC Remedy

ITIL

Experience in Infrastructure Services ( IT Office ) , software , hardware, network ( Cisco , GSM, HSPA and LTE , CCNA , Network CS and PS )

Fluency in German and English

Sounds like the perfect job? We’ve got even more to offer:

Hybrid way of working

Medical and dental services

Life and hospitalization insurance

Dedicated employee phone subscription

Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.

Special discounts for gyms and retailers

Annual Company Bonus

Loyalty Programme

We let you write your own story: go for a trip, experience new things, have fun and enjoy your 23 vacation days.

Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Detalii privind locul de muncă:

Firma:	Vodafone
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	14. 12. 2024 Postul de muncă activ

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