Infrastructure Microsoft Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our
- edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role installs and maintains operating systems, applications, servers, virtualization, network devices and backup systems to ensure stable performance.Key Missions
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- day business needs according with priorities
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- date on information technology and aligns it with IDEMIA and Divisions' technology strategy
- call duty)
- level agreements
Profile & Other Information
Responsibilities
Implement and maintain Windows based systems for the assigned environments
Manage and maintain Active Directory systems;
Involve on Infra topics that will include Corporate application platforms, Data protection and High Availability, virtualization and Security compliance
Assist support staff as/when required in order to meet deadlines and IDEMIA Infrastructure support priorities.
Share skills and experience with the team and other groups within the organization, with the aim of establishing consistency and improving quality within the company.
Proactive and promptly identify and assist to resolve any relevant key issues and/or risks.
Understand, follow and improve upon all formally communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.
Analyze failure and ensure operational recovery within agreed SLA through standard procedures
Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions
Work independently / a quick learner with ability to implement workarounds through the proper guidance of Support standards and conventions.
Able to work flexible hours if needed
Available to come to Data Centers or approved area locations for technical support in case of emergencies
Able to travel as and when reasonably requested.
All other duties as requested by Management
Technical knowledge
Must have:
In depth knowledge of Windows Server Infrastructure (DNS, DHCP, WSUS, Power
Shell, monitoring)
Good understating on Active Directory (GPO, advanced user management, replication, domain / forest interoperability)
A good understanding of
- availability solutions (cluster,
- balancer), backup, disaster recovery and business continuity principles
Knowledge about configuration management tools, deployment tools, updates and software repositories, monitoring tools
Good understanding of ITIL principles and experience in working with a ticketing tool
Hardware knowledge
Experience in troubleshooting incidents at L2 level
Able to work under minimal supervision
A Plus:
Knowledge of PKI principles, Microsoft CA preferred
Other Microsoft infrastructure technologies: SCCM, SCOM, Share
Point
Virtualization technology: VMware /Hyper-V/Nutanix
Good level of understanding of networking and security technologies: firewall, proxy /reverse proxy,
- balancer, application firewall, antivirus, IPS / IDS, other security solutions
Knowledge of storage principles and technologies: NAS, SAN
Automation/orchestration technologies
Previous datacenter experience
Databases: MSSQL, My
SQL and Oracle DB
Preferred:
University degree in the field of engineering, computer science, or equivalent experience
Minimum 3 years of experience in a similar role.
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