Intern - Junior SAP Technology Support Engineer (limited full-time) - Bucharest

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Intern - Junior SAP Technology Support Engineer (limited full-time)
Bucureşti
Bucharest, Bucharest, Romania

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our
- driven and
- focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Enterprise Cloud Services (ECS) runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.

Beside
-
- day administration we are part of strategic projects for new technologies as reference for SAP customers.

The ECS Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.

ECS Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside ECS organization. Interface to various SAP development units, mainly Cloud Lifecycle Management tools

For our ECS Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.

SUMMARY AND ROLE INFORMATION

As an SAP Technology Support Engineer, you will:

Work in shifts which may include weekends or public holidays as required by the project

Deliver 1st and 2nd level support consulting services

Be in direct contact with the customer via phone, email or ticketing system

Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes

Operate SAP
- based system landscapes to achieve ambitious SLA requirements

Work in alignment with the company procedures to ensure an efficient and quality service

Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes

Create and implement change request documentation

EXPERIENCE / ROLE REQUIREMENTS

Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems

Good learning capabilities to be able to complete the SAP BASIS Certification

Knowledge of
- level applications and understanding of Global Delivery model

Technical Skills (advantage)

Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role

SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc. ,

Technically fluent in Databases (Oracle/DB2/SQL Server/Max
DB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)

Experience in Performance tuning, technical reviews and Audits

Knowledge of High Availability/Disaster Recovery Strategy

Knowledge of SAP Technologies, e. g. SAP Netweaver or HANA based systems, Solution Manager; Business
Objects, Business
Objects Data Services.

Personal Skills

Experience in communication with customers and managing expectations

Strong customer focus and service minded

Strong communication and networking skills

Good analytical and
- oriented thinking

Good team player and ability to work effectively in international and virtual teams

Continually develop SAP solution core skills and business knowledge based on accumulated experience.

Able to provide knowledge transfer from certain technology areas

Proactive in learning and highly
- motivated

Proficiency in written and spoken English

Note: Applicants might be asked to pass assessment as a mandatory part of the preliminary recruitment stage.

This is a SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.

Detalii privind locul de muncă:

Firma:	SAP
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	27. 4. 2024 Postul de muncă activ

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