IoT 2nd line Operations Technician
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Your day to day
Provides support and collaborates with a multitude of
- functional teams to provide and improve Io
T services in Vodafone's portfolio for Automotive customers. Oversees the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process by offering direct support for all issues encountered. Operates and ensures a high availability of services, regularly develops automation scripts and constantly seeks to optimize existing working methods. Keeps a good and constant relationship with customer stakeholders and representatives, by directly being involved in the technical resolution of the ongoing issues that are disturbing the provided services.
With these activities you will have a great impact on our business
• Resolve customer raised issues; where not possible, escalate to platform teams and
- up on the resolutions.
• In case of incident, assure troubleshooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
• Perform proactive maintenance activities to prevent incidents and constantly raise awareness to the respective teams in order to optimize the platforms.
• For some of the provided services, modifies and adapts the existing software solutions for an improved performance and better customer experience.
• Participates at internal and external training sessions in order to permanently improve his/her technical skills.
• Performs daily
- checks and constantly seek to improve the existing ones for the platforms and services in support
With these skills you are a great candidate
• Good understanding of ITIL, Dev
Ops principles and Agile methodology
• Good operational knowledge, able to debug and troubleshoot application issues on Linux servers
• Knowledge of
- based infrastructure on AWS
• Knowledge of deployment methods using CI/CD (Jenkins) and version control (Git)
• Basic understanding of: Docker, Kubernetes, APIs, Microservices
• Working experience working with SQL and
- SQL Data Bases: Mongo
DB, Oracle
DBs, DWH
• Good understanding of programming/scripting with any of the following languages: Bash, Perl, Python, Java
Fii primul, care se va înregistra la oferta de muncă respectivă!
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