IT Business Application Engineer (Senior) ID28105 Bucharest

IT Business Application Engineer (Senior) ID28105
Bucureşti
Bucharest, Bucharest, Romania

Agile
Engine is one of the Inc. 5000
- growing companies in the U and a
- 3 ranked dev shop according to Clutch. We create
- winning custom software solutions that help companies across 15+ industries change the lives of millions

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)

What you will do

• Monitor Redwood’s service desk and resolve issues in accordance with established service level agreements (SLAs);
  
  

• Implement SSO and SCIM for new applications;
  
  

• Gather information from internal customers on their needs and find the best solution available;
  
  

• Integrate Saa
  S applications according to Business requirements;
  
  

• Document all aspects of applications for maintenance;
  
  

• Administer Atlassian Suite, Azure AD, Office 365, and Google Workspace;
  
  

• Manage Microsoft Exchange Online;
  
  

• Manage an application inventory;
  
  

• Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems;
  
  

• Execute maintenance schedules for applications;
  
  

• Assist or train users on the use of productivity tools,
  - house developed software, and/or cloud/Saa
  S-delivered solutions;
  
  

• Develop and maintain training materials for
  - user applications in multiple formats, including online/wiki, printed, and video;
  
  

• Lead and drive
  - to
  - scale projects.
  
  

Must haves 

• 5 – 10 years of directly related work experience in a computer operations environment providing IT application management and licensing, Rationalization and Evaluation, IT Helpdesk, IT/Technical Support, and the configuration and maintenance of
  - user and small computer equipment;
  
  

• Strong understanding of help desk ticketing systems and maintaining SLAs;
  
  

• Excellent communication skills, encompassing verbal, written, and documentation skills;
  
  

• Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and
  - user instructions;
  
  

• Ability to work with minimal supervision and
  - solve but escalate and seek assistance when appropriate;
  
  

• Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes;
  
  

• A degree in a relevant field is desired, equivalent work experience or certifications are required;
  
  

• Hands-on familiarity with cloud and
  - premises products from Microsoft, Google, Atlassian, Slack;
  
  

• Hands-on familiarity with security controls on
  - user systems;
  
  

• Hands-on familiarity with JSON or YAML;
  
  

• Upper-intermediate English level.
  
  

The benefits of joining us

• Professional growth
  
  

Accelerate your professional journey with mentorship, Tech
Talks, and personalized growth roadmaps.

• Competitive compensation
  
  

We match your
- growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

• A selection of exciting projects
  
  

Join projects with modern solutions development and
- tier clients that include Fortune 500 enterprises and leading product brands.

• Flextime
  
  

Tailor your schedule for an optimal
- life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.