IT Help Desk with German Bucharest

IT Help Desk with German
Bucureşti
Bucharest, Bucharest, Romania

What we do - And why!Mobility connects people. As the top engineering partner for our global customers, our goal is to shape the future of mobility. With over 5, 500 employees around the globe, we develop revolutionary and efficient drive systems, we
- link vehicles with each other and their surroundings, and we strive to make our lives safer using intelligent systems. Join our international team at FEV and work on groundbreaking projects with colleagues from various fields. Collaborate with us on innovative projects to make an impact on the future of our world's roads. Your tasks
Act as a team member of the internal IT department of the group and provide 1st  level technical support
Be the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Direct issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Maintain a high degree of the internal customer service for all support queries and adhere to all service management principles
Take ownership of user queries and be proactive when dealing with user issues Create tickets using the ticketing tool (Classic Desk)Ticket
- assignment to L2 if ticket unsolved by L1 (where ever applicable)Identify and suggest possible improvements on procedures. Your qualification
SAP administration basic knowledge
Active Directory
Windows7 / Windows 10 experience
MS Office Package
Basic Networking knowledge
Proficiency in German (mandatory) and English
Customer-oriented and
- tempered
BSc/BA in IT, Computer Science or relevant field.