IT Service Desk Associate with German Cluj-Napoca

IT Service Desk Associate with German
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Description

We are looking for an  IT Service Desk Associate with German  who will be responsible for providing various services related to Information Technology. This includes activities to adapt and harmonize hardware and software solutions and operating systems, for the existing application set or designed for the actual or estimated needs of other Steelcase employees, in order to meet user satisfaction in a timely manner.  

The Service Desk agent is the first point of contact for Steelcase employees who need assistance with the use of IT equipment and software solutions. Support requests can be made by phone, email, instant messenger etc. What You Will Be Doing:

Assign or update priority code according to agreed priority table.

Update the Incident/Request in the Incident Management System with details or progress on resolution. These incidents may include but are not limited to: software installation, software configuration, user account management across systems, user training, etc.

Ensure that users are kept informed, through appropriate channels, of the progress and resolution of incidents/requests assigned to the Service Desk team/agent.

Investigate, diagnose and research issues/requests from users and resolve them where possible using the available knowledge base, online resources (user communities, forums, etc. ), team members or coordination/escalation with other relevant IT teams.

Record incoming Major Incidents and escalate according to established procedures.

Ensure proper user operation and compliance with Information Security Group policies.

Attend meetings and training sessions.

Ability to work independently or as part of a team as required to resolve specific issues for which no internal documentation is available.

Be able to identify and report missing/ incomplete/
-
- date documentation to the team.

Keep the team informed of changes in technology that may affect the team.

Follow the instructions given by the Operations Manager relating to the technical support role.

Who You Are: Required Skills and Competencies:

You have good Windows OS and MS Office skills.

You have customer service skills (ability to listen), a sense of service and good interpersonal skills with internal and external customers.

You have analytical skills (ability to analyze and synthesize).

You have an advanced level of both German and English.

Preferred Skills and Competencies:

A minimum of 1 year's experience in an IT support role is preferred.

IT / Technical University degree would be an advantage.

Benefits: At Steelcase, we care about our employees and we want to recognize their effort through a significant package of benefits which includes fixed and flexible benefits (18. 590 RON gross per employee/year). Flexible benefits budget that can be spent on any of the following options:

Reimbursement of your outside country vacation up to 6000 RON/year and vacation vouchers for Internal tourism

Trainings and accreditation in accordance with your job description

Reimbursement for public transportation or fuel

Meal tickets

Private pension

Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June

Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc. )

Sports discounts for gyms, spa & relax, sport equipment and articles. . . and others.

Fixed benefits:

25-30 days of annual leave (depending on your seniority)

Healthcare Subscription at Regina Maria: Expert Complete package

Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON

Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year

Financial support for special life events

Work anniversary and birthday kits

Learning & Development opportunities via Udemy, Ed
X, internal trainings etc.

Office perks:
- being initiatives

A hybrid model of work and flexible program.

Who We Are: Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. Why People Choose to Work with Us:  At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.   Our Approach to Hybrid Work:  At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results. Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility. What Matters to Us: More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If you’re interested in Steelcase, but this isn’t the right time or role, join our  [Talent Community HERE]  to be updated on future openings in your area(s) of expertise.