IT Service Desk lvl 2 (German) Brașov

IT Service Desk lvl 2 (German)
Braşov
Brașov, Brașov County, Romania

IT Service Desk Technician 2nd Level German & English

Responsibilities:

• Receive IT-relevant requests and provide 2nd level support; 
• Report, evaluate, process and solve security vulnerabilities in the client infrastructure; 
• Process, document and solve IT user requests (faults, service requests and demand requests) by telephone,
  - mail, ticket system or other defined communication channels; 
• Process tickets in the Workplace area (incidents, disruptions, changes, service requests); 
• Provide support in the client hardware and user lifecycle management, including the maintenance of assets; 
• Ensure the operation of the clients and printers in the corporate companies (incl. configuration, maintenance, replacement, inventory, etc. ); 
• Create and maintain the operating manuals, emergency plans and documentation; 
• Ensure the inventory of assets in the ITSM system; Independent way of working in terms of operation, administration, further development and optimization of the existing software distribution; 
• Create and distribute software packages and security updates.

Our expectations: 

• Successfully completed training in the IT sector or comparable training; 
• Practical work experience as an IT technician in second level support; 
• Very good and
  -
  - date knowledge in the area of Microsoft client architecture (hardware, software, operating system); 
• Good and current knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, Intune and SCCM; 
• Independent way of working and customer orientation; Very good German and good written and spoken English skills.