IT Service Desk Specialist Bucharest

IT Service Desk Specialist
Bucureşti
Bucharest, Bucharest, Romania

IT Service Desk Specialist

As our IT Service Desk Specialist:

You will:

• Identify, log and escalate incidents to the correct department according to the procedures;
• Provide first level support for requests received through chat, phone and service desk tickets;
• Handle second level support tasks and route them to the correct department when needed;
• Responsible for the process of user creation/departure;
• Responsible for Active Directory administration (security groups, access rights management).
• Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management).

We Offer:

• Naturally, you will receive a salary that matches your work experience
• Meal tickets
• Private medical subscription
• 20% discount on all vida
  XL products
• Vacation vouchers
• Discount on ESX Subscription
• Massage at the office
• Opportunities to develop yourself
• 23 vacation days per year

We Ask:

• Good verbal and written English communication skills;
• Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends.
• Willingness to learn new IT skills and knowledge.
• Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
• Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
• Networking knowledge (Network protocols, VPN, routing) is a plus. Experience with multiple (recent) Windows versions is a plus, also experience with incident handling and working with 2nd line team and 3rd party team is a plus.

Why vida
XL

vida
XL is a major player in the
- growing world of
- commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and
-
- earth approach sets us apart. We embrace challenges, take chances, and try new things every day, all with the goal of providing the best possible experience for our customers.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global
- commerce leader.

Join us to grow
XL!

?  

Want to join us?  

We look forward to your application! For more information, contact our Talent Advisor:? Bianca Buzoianu/ b. buzoianu@vidaxl.com

?  

? An assessment will be part of our recruitment process 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.