IT Service Desk Specialist Bucharest

IT Service Desk Specialist
Bucureşti
Bucharest, Bucharest, Romania

DP World, the global leader in port and logistics operations which handles more 10% of world trade, is seeking to build a dedicated IT Service Desk team in Bucharest.  

As an IT Service Desk Specialist , you will oversee IT Service & Support, ensuring prompt incident resolution and meeting customer needs. This role is hybrid (3 days per week
- site), and the team members will need to cover late shifts and night shifts through rotation, in order to support our teams in the US as well.

Your responsibilities:

• Implementing software applications, including those required at the regional level.

• Provisioning of user accounts in Active Directory, MS Exchange, TEAMS and Unix.

• Resolving 1st level technical issues and work with other IT members to assist in resolving issues at higher levels.

• Deploying PC desktops and laptops to include imaging, application installation and data transfers.

• Performing minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement.

• Handling all issues in a timely manner, ensuring customer satisfaction.

• Documenting resolutions and updating the knowledge base accordingly.

• Managing IT support requests received via calls/tickets through the IT support number or the IT ticketing system.

• Monitoring and implementing ticket management policies and procedures.

• Coordinating and collaborating with internal teams for IT project implementation, ensuring continuous process improvement in line with the objectives of the global IT team.

Your profile:

• Familiar with IT applications (VPN, Active Directory, Jira, MS Office/Teams, Linux).  

• Fluency in English is a
- have, fluency in German would be very nice to have.

• Ability to collaborate with dynamic,
- cultural, technical teams during IT project implementations.

• Customer-orientation and excellent communication skills, ensuring satisfaction through incident resolution process.

• Innate
- solving drive, eagerly tackling challenges, identifying root causes, and finding innovative solutions.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and
- development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  

With a dedicated, diverse and professional team of more than 103, 000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient
-
- end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.