IT Service Desk with French
IT Service Desk with French
Client Description:
Adecco is recruiting for its client - DB Schenker, an IT Service Desk with French to join their team in Bucharest.
Responsibilities:
Multilingual Proficiency: Communicate fluently in English (C level) and comfortably in Italian to ensure effective communication with our diverse user base.
• ITIL Aligned Support: Operate within an ITIL aligned environment, utilizing best practices for incident management and request fulfilment.
• Hardware, Infrastructure, and Application Support: Provide comprehensive support for end user hardware, infrastructure, and applications, following existing documentation and processes.
• Service Now Expertise: Utilize Service Now to efficiently triage, investigate, and resolve or escalate tickets, ensuring timely and accurate solutions.
• Collaboration: Work collaboratively with team members and other IT professionals to resolve complex issues and contribute to continuous improvement initiatives.
• Documentation: Maintain and update documentation, ensuring that information is accurate and accessible for future reference.
Candidate Profile:
Fluent in English (C level) and French language level (min B1)
• Previous experience in a role supporting IT Systems, Hardware and Databases.
• Good understanding of the ITIL framework and best practices.
• Experience using Service Now or similar ticketing systems.
• Proven experience resolving IT incidents and requests based on existing documentation and following predefined processes.
Fii primul, care se va înregistra la oferta de muncă respectivă!
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