IT Specialist - Bucharest Bucharest

IT Specialist - Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: IT Specialist

Location: Bucharest, Romania

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide
  - and
  - level technical support for hardware, software, and network issues, troubleshooting
  - reported problems via email, phone, or ticketing systems, and escalating complex issues as needed.
• Monitor and maintain network infrastructure (routers, switches, firewalls, etc. ), identifying and resolving performance issues to ensure minimal downtime.
• Assist with the setup, configuration, and maintenance of IT equipment (computers, servers, printers) and handle component replacements or repairs.
• Install, update, and configure software applications, resolving compatibility issues and ensuring proper licensing.
• Support
  - related tasks such as connectivity issues, IP configurations, and network hardware maintenance.
• Manage user accounts, groups, and permissions in Active Directory.
• Assist in the setup and maintenance of IT infrastructure, including servers, storage, and virtualization platforms.
• Coordinate with service providers to resolve internet connection issues.
• Ensure timely response to incidents and adherence to SLA requirements.
• Administer and maintain systems on Windows and Linux platforms, ensuring security, user management, and optimal system performance through updates and patches.
• Document solutions, maintain a knowledge base, and share best practices to foster team collaboration.
• Stay current with industry trends and technologies, actively pursuing relevant training and certifications.

REQUIREMENTS:

• At least 3 years of experience in IT support, with a focus on networking and systems administration.
• Strong understanding of networking concepts (e. g. , TCP/IP, DNS, VPN, routers, switches, firewalls) and experience with troubleshooting and network monitoring tools.
• Proficiency in managing server environments (Windows, Linux), including user management, system updates, and basic configuration.
• Familiarity with virtualization technologies and managing virtual environments.
• Good communication skills, with the ability to explain technical concepts to
  - technical users.
• Customer-oriented with a professional attitude and the ability to provide effective support to users at all levels.
• Ability to collaborate with
  - functional teams and share knowledge to contribute to team success.
• Strong documentation skills, with experience in creating user guides and maintaining clear, organized records.
• Experience with helpdesk or ticketing systems is a plus.
• Flexibility to work shifts, including nights, weekends, and holidays.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Performance bonuses
• Private health insurance
• Free gym membership