IT Support – Process Associate – Romanian – Hybrid Bucharest Bucharest

IT Support – Process Associate – Romanian – Hybrid Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of IT Support – Process Associate – Romanian - Hybrid Bucharest



We are looking for a colleague with a good level of Romanian (C1) and English (B2) and a passion for finding a solution for customers’ tech problems.  

 

Responsibilities

Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time, on a priority established by the team leader;

Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and documenting all cases, with accurate description of all troubleshooting steps followed;

Inform the process trainers and the management team whenever the information in an SOP is identified as
-
- date;

Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required

Arrange working schedule with colleagues flexibly, according to business needs. Shifts are rotating based on the following:

Monday to Sunday – 24/7 split in 7 shifts covering from 00:00 to 24:00

Qualifications we seek in you!

Minimum Qualifications / Skills

 Very good knowledge of Romanian (min C1) and English Language (min. B2).  

 Basic understanding computer systems, mobile devices and other tech products

 Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc)

 Analytical thinking and
- starter.

 Good interaction skills

 Collaborative approach

Preferred Qualifications/ Skills 

 

 Client management expertise.

 High motivation and ability to learn, eagerness to invest in personal growth; 

 Flexibility to change shifts based on urgent process requirements

What can we offer?

 Multi financial package (salary, meal allowance, flexible benefits) 

 Stable job offers – undetermined
- period employment contract 

 Work in a multicultural and diverse environment with employees from over 30 countries 

 Genpact supports professional trainings and great career development opportunities 

 Free access to our
- winning learning platform

 Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts