IT Technician Bucharest

IT Technician
Bucureşti
Bucharest, Bucharest, Romania

Position Overview:

As an IT Technician focusing on support and project management, you will play a key role in ensuring the success of our IT operations and the seamless expansion of the company’s new locations worldwide. Your responsibilities will include providing technical level 2 IT support, overseeing IT Projects, and collaborating with
- functional teams.

Who are you?

• Tech Enthusiast. You have a passion for technology and a curiosity to explore emerging tech trends;
• Customer-Centric: Committed to providing an exceptional customer experience.
• Proactive
• Continuous learner: Driven to learn and stay updated with the latest tech advancements continuously;
• Analytical: Capable of analyzing and resolving complex technical issues.
• Service Excellence: Devoted to maintaining high standards of service quality
• Fluent in English;
• Team Spirit;
• Problem solver;
• Minimum knowledge of:
• Networking ( Switches / APs );
• Windows 10 Operating System;
• Microsoft Office Tools;

We consider the following advantages:

• French Language speaking;
• Familiar with Windows Server / Linux ;
• Basic knowledge of programming and scripting;
• Driving License - B.

Requirements

Key Responsibilities:

• Provide level 2 and level 3 support remotely, including hardware and software problems, network connectivity, and system performance;
• Diagnose and troubleshoot
  - users issues efficiently, ensuring minimal disruption to their work;
• Collaborate closely with level 1 support technicians to escalate and prioritize tickets, ensuring timely resolution of priority tickets;
• Create and maintain detailed documentation of the support processes, troubleshooting procedures, and solutions for the most common issues;
• Continuously monitor IT support queues and ensure that
  - level agreement ( SLA ) is respected;
• Proactively identify recurring technical issues and work with the team to implement preventive measures and permanent solutions;
• Participate in
  - call rotation schedules to provide
  - hours support and address critical incidents;
• Collaborate with various teams to open new stores/countries;
• Foster a
  - centric mindset among the support team;
• Monitor and measure user satisfaction with support interactions and take actions to improve satisfaction scores;
• Follow up with users after issue resolution to ensure their needs have been met and get additional feedback for improvement.

Benefits

Why Join Us?

• Opportunity to work in a dynamic and collaborative environment;

• Involvement in exciting IT projects and the expansion of our services globally;
• Chance to be part of a growing organization with a strong commitment to innovation;
• Training opportunities and career development plan;
• Competitive financial package: salary, performance bonus;
• Decathlon products discount;
• Private medical insurance;
• Private life insurance;
• Meal Tickets;
• Profit-sharing;
• Decathlon shareholding system;
• Supplementary annual leave days according to seniority within the company.

Are you ready to play?