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Italian or German Customer Support Role in Romania!
Italian or German Customer Support Role in Romania (Locals Only), starting asap!
Position Overview: Join our vibrant team as a Customer Representative in our diverse multilingual BPO center in Romania. As a key player in our pursuit of international service excellence, you'll be the first point of contact for our clients, providing
- notch support and ensuring customer satisfaction.
Key Accountabilities:
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
- Communicate with customers through various channels in Italian or German and English.
- Respond promptly to customer inquiries.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Ensure customer satisfaction and provide professional customer support.
How You Can Create Influence:
- Proficient writing and speaking skills in Italian/German (C1 level) are essential, with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
- Willingness to work in a contact center environment.
Perks and Benefits:
- Competitive salary package, reflecting your expertise and contributions.
- Meal tickets.
- Private medical subscription.
- Reimbursement for public transportation subscription.
- Bring a friend Referral Program Consistent rewards for recommendations.
- Possibility of exciting incentives or
- based bonuses within the project to reward your exceptional performance. - Permanent contract with the potential for advancement, providing stability and security.
- Full paid training provided by the company.
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional development.
Specifications for the Working Environment:
- Dynamic, young, and diverse environment.
- Full equipment provided by the company.
- All modern equipped kitchen and lunch area including the latest coffee/tea machines.
- Complex facilities for the work environment (Subway and all public transportation, local shops, restaurants, and pharmacies).
Join us and be part of a team that's shaping the future of customer experiences worldwide!
Please note that this is a
- term contract opportunity.
Apply now and embark on an exciting journey with us!
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