ITIL Service Manager - Change Management (all genders)
The Role
As a pivotal figure in our IT department, you will oversee and coordinate the entire change management process. Your critical role ensures that changes to IT systems and infrastructure align with business objectives and are made in a controlled and authorized manner. With exceptional organizational skills and a passion for excellence, you will develop and implement effective change management strategies. Your expertise and collaborative approach will ensure the seamless transition of changes, significantly contributing to our organizational success and fostering a culture of continuous improvement.
What you'll do
- Develop and implement change management strategies and processes to facilitate the adoption of workplace changes across the organization
- Serve as the chair of CAB meetings, bringing together stakeholders to review and approve changes
- Prioritize change requests based on their impact and urgency
- Assess the effects of proposed changes on existing systems and services
- Document change management processes, including change plans and procedures, and communicate
- related information to relevant teams and stakeholders - Use your experience in incident and problem management to identify potential risks associated with changes
- Collaborate with incident and problem management teams to identify potential risks and ensure smooth transitions during change implementation
- Support testing activities before and after change implementation, and address any issues related to changes during the implementation phase
What you bring to the table
- Experience in change management, incident management, and problem management
- Strong communication and interpersonal skills
- Ability to work collaboratively with
- functional teams - Ability to collaborate effectively and work without direct supervision
- Experience working with remote and global teams
- Degree in Information Technology or a related field preferred
- ITIL certification (minimum Foundation level)
Perks at work
- Luca
Flex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities. - Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
- Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
- Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
- Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
- Luca
Net Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue. - Luca
Net Do Good – As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time. - Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
- Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.
Powered by uniqueness
Everybody’s different here and we like it that way. At Luca
Net, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Luca
Net just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every individual brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.
Learn more about our culture and D&I journey
About us
Every day, we prove that managing financial data doesn’t have to be rocket science with our Corporate Performance Management software solutions. Luca
Net has been growing today to simplify tomorrow since 1999. A single tool that presents financial data in a transparent,
-
- understand way. Berlin is our home, but you’ll find us wherever reliable financial data is needed with. With offices in over 14 countries across APAC, EMEA and the Americas, more than 3, 500 companies in over 50 countries trust Luca
Net, including brands like Toshiba, Delivery Hero, Pw
C, FTI Touristik, Leica, Roland Berger and Vaude.
Find out more about Luca
Net as an employer here
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