Junior Account Manager @DARWIN Cluj-Napoca

Junior Account Manager @DARWIN
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Description:

THE ROLE & YOUR MISSION

The Junior Account Manager within MMB Multinational is responsible for the client's satisfaction with our services and acts as a single point of escalation and will support the Account manager lead to deliver the operational plan to each client.

They will work alongside Darwin Delivery teams on a vast range of BAU activities for our clients, to ensure that our Account manager lead can focus on delivering to the team’s revenue, retention and relationship targets.

THE ROLE & YOUR MISSION

Owning the service delivery and implementation of the technology to our clients

Providing excellent service and being the first point of contact for clients

Managing client issues promptly with the help of our internal teams (sales, solutions delivery, technology & support)

Ensuring all actions, issues and projects are appropriately managed and communicated via action logs, scoping documents and regular client calls

Building a strong relationship with clients to identify problems and come up with appropriate solutions and upselling modules

Achieving the KPIs, retention & growth targets

Assisting with the completion of all client Benefit Selection Window Planning and all annual milestone tracking to ensure we deliver and report achievements to our clients

Updating and inputting accurate data into our CRM system

Assisting the account manager lead in preparing for client meetings and
- up actions.

YOUR EXPERIENCE & VALUES

Excellent verbal and written communication skills in Romanian and English

Experience liaising with clients in a B2B or B2C role (min. 2 years experience)

Strong communication and presentation skills

Ability to build strong internal and external relationships

A
- focused and driven person

Ability to concurrently work on several clients and juggle multiple priorities when under pressure

Good knowledge of Excel and Power
Point

Bachelor’s degree or combination of education and experience required

OUR BENEFITS & CULTURE

An opportunity to work in a
- growing, innovative company with lots of room for progression and career growth

A
- friendly environment that encourages learning and initiative;

A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)

30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget)

Performance Bonus scheme

Matching charity contributions, charity days off, and the Pay it Forward charity challenge

Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance

We champion flexible working, and our mission is to help you find YOUR
- life balance, whether that's standard working,
- time working, or working from home

As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.

Darwin is part of Mercer Marsh Benefits (MMB), a 7, 000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 4 million people are already using our platform.

Darwin™ is a
- leading and specialized global platform that requires specific training and accreditation for consultants to deliver programs and projects proficiently. Darwin is changing Benefits for Good. Our unique and innovative Saa
S (Software as a Service) platform has transformed the employee benefits industry. We are
- paced, ambitious,
- focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.

Here at Darwin, we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.

Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

Mercer, a business of Marsh Mc
Lennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh Mc
Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85, 000 colleagues, Marsh Mc
Lennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on Linked
In and X. Marsh Mc
Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh Mc
Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc
Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.