Junior Back Office Customer Support with French Bucharest

Junior Back Office Customer Support with French
Bucureşti
Bucharest, Bucharest, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

How you’ll make an impact:

• Resolves customer's inquiry through inbound calls/chat/portal tickets/e-mails;
• Facilitates phone/ticket/chat (as per the need) requests for Billing Issues;
• Manages /impersonate account of customers to walk through customer account online;
  
• Provides professional, timely, and accurate delivery of service to all customers;
• Troubleshoot and problem solve issues; 
• Educates customers on additional Billing services;
• Processes transactions for relevant business processes in various systems and tracking tools;
• Responds to and resolve general questions about services and billing including simple credit and account maintenance changes;
• Provides client advocate support through ad hoc issue resolution and perform escalations, when necessary,  across various internal organizations and communication.

Skills that make your work successful:

• You have at least B2 at French & English language skills;
• Customer support experience;
• General PC experience including basic Google and Microsoft applications;
• Understanding of Telecom Industry Basics;
• Problem Solving Escalation Management;
• Organization skills, attention to detail and follow through to resolve any outstanding issues;
• Completed Bachelor's Degree (nice to have).