Junior Quality Manager - French Speaker Bucharest

Junior Quality Manager - French Speaker
Bucureşti
Bucharest, Bucharest, Romania

Job Description

Your Responsibilities:

Directly reporting to the After-Sales Service Manager at Autohero France, your responsibilities will include:

• Handling incoming customer complaints (email and phone), performing an initial diagnosis to assess the urgency of the claim, and proposing appropriate solutions to customers according to our warranty conditions
• Ensuring the opening and
  - up of cases using our internal tools;
• Reviewing, negotiating, and approving quotes and services from garages;
• Upholding our brand image and ensuring customer satisfaction.

Your Profile :

• You are bilingual in French
• You are meticulous, organized, and possess writing skills;
• You have excellent customer relationship skills and negotiation abilities;
• You have an interest in the automotive trade / industry;
• Knowledges of mechanics/bodywork would be appreciated;
• You are comfortable with computer tools.

We offer a training and support program to give you all the keys to be at ease with your new tools and missions.

You will evolve in a stimulating, caring and dynamic work environment.  

We are looking for a highly motivated person to join our team of 7 agents.