Junior Service Manager @DARWIN Cluj-Napoca

Junior Service Manager @DARWIN
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Description:

THE ROLE & YOUR MISSION

As a Junior Service Manager , you will oversee a dedicated portfolio of clients, collaborating closely with clients and internal teams. Your mission includes coordinating operational activities, making sure that progress is communicated during regular service calls, and acting as an escalation point when necessary. You will proactively identify areas for improvement, prepare reporting decks for business reviews, and implement recovery plans for recurring service issues.

Responsible for a specific portfolio of clients (number may vary based on forecasted effort);

Works closely with the client and the internal teams;

Responsible for coordinating operational activities for the client and ensuring that they are tracked and progress is communicated on regular Client service calls (mainly with Darwin Services Teams and, at times, with other Darwin/Mercer/external teams);

Proactively working with delivery and support teams to ensure all teams deliver to the client as per the KPIs/ agreements in the contract and act as an escalation point where necessary;

Proactively identifies areas of improvement and shares best practices with internal teams and clients;

Prepare reporting decks using Darwin templates for business review meetings;

Where we encounter multiple or recurring service issues, the Service Manager owns the coordination and implementation of recovery plans;

YOUR EXPERIENCE & VALUES

Solid experience working in a B2B environment;

Excellent written and verbal communication skills in Romanian and English;

Very organized, with strong time management skills they plan proactively and manage expectations well;

Proactive, passionate service leader who demonstrates a ‘Just Do It’ mindset;

Experience in working in the Technology industry is preferred;

Ensure that the Brilliant Basics are met and put the Client at the centre of all they do;

Bachelor’s degree or combination of education and experience required;

OUR BENEFITS & CULTURE

An opportunity to work in a
- growing, innovative company with lots of room for progression and career growth

A
- friendly environment that encourages learning and initiative;

A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)

30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget)

Performance Bonus scheme

Matching charity contributions, charity days off, and the Pay it Forward charity challenge

Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance

We champion flexible working, and our mission is to help you find YOUR
- life balance, whether that's standard working,
- time working, or working from home

As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.

Darwin is part of Mercer Marsh Benefits (MMB), a 7, 000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 4 million people are already using our platform.

Darwin™ is a
- leading and specialized global platform that requires specific training and accreditation for consultants to deliver programs and projects proficiently. Darwin is changing Benefits for Good. Our unique and innovative Saa
S (Software as a Service) platform has transformed the employee benefits industry. We are
- paced, ambitious,
- focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.

Here at Darwin, we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.

Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

Mercer, a business of Marsh Mc
Lennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh Mc
Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85, 000 colleagues, Marsh Mc
Lennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on Linked
In and X. Marsh Mc
Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh Mc
Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc
Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.