Junior Workplace Deskside Engineer Job - Cluj-Napoca

Junior Workplace Deskside Engineer Job
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Job Description

Who we are

This role involves providing remote or onsite diagnosis or guidance to internal or external clients with technical issues and IMAC service on large user groups across all EMEA countries.

The primary objective is to enable users to maximize their productivity through efficient and secure use of ICT equipment or software applications.

What you'll be doing

Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology

User Management, new hire system setups, end user training when necessary

Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives

Provide essential online security advice and support

Client Operating system management

Patch Distribution, Software and OS Updates on client laptops

Support of implementation and operation of Audio
Visual systems within offices

Provide Support for larger scope EUC initiatives / programmes (eg. Office365 implementation, Exchange migration, Laptop replacement)

Maintain IT equipment storage rooms, computer rooms and working areas in a clean, tidy, organized, safe and professional manner

Monitors computer systems and network services

Categorize and record reported queries and provide solutions

Software problem management

Support problem identification

Escalate, if needed, unresolved problems to a higher level of support

What you'll bring along

Bachelor’s degree in Information Technology, Computer Science, or related field would be nice to have

Minimum of 1-3 years of experience

Basic troubleshooting skills and debugging

Basic understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.

Basic knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems and IT security.

Good knowledge of Microsoft Windows OS - problem debugging, configuring and installing

Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management (Office, Teams, One
Drive)

Good knowledge of Microsoft Active Directory Users and Computers/Azure AD - operating

Good knowledge of Microsoft Exchange 2016/Exchange online - mailbox, resources and groups management

Good knowledge of Skype user configuration

Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging

Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc

Excellent command of both spoken and written English

This role requiresoffice presence: Monday to Friday

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What’s in it for you

✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor

✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities

✔ Early bird or night owl? Our projects have different working hours to suit your needs

✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top
- learning platforms

✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s
- made for you

✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School

✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

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Detalii privind locul de muncă:

Firma:	NTT DATA
Localiția:	Cluj-Napoca Cluj-Napoca, Cluj County, Romania
Adăugat:	25. 12. 2024 Postul de muncă activ

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Junior Workplace Deskside Engineer Job Cluj-Napoca