KYC Operation – Manager – English – On Site Bucharest Bucharest

KYC Operation – Manager – English – On Site Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of KYC Operation – Manager – English – On Site Bucharest

In this role, you will be part of the Service Operations team, working on the frontline to combat financial crime by ensuring the authenticity and validity of documents and verifying customers. This Tier One position focuses on processing
- complex cases for specific nationalities, where the implementation and knowledge of complex procedures or checks are not required.

Responsibilities

• Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in the communication with the customer with regards to the team/process or changes or to the issues

• Responsible for coordinating the process of document development necessary for proper running of client’s meetings/governances.  

• Responsible for identifying and presenting the client with the possible risks in order to establish the most suitable action plans.

• Conducts presentations and negotiations with key stakeholders on the client side.

• Responsible for client satisfaction for the services delivered by the company across his areas.  

• Responsible for negotiating and bringing of a new scope within the managed processes.  

• Acts as a secondary point of contact for escalation for the issues raised by the client, takes the necessary measures to solve these, communicates with the customer about the status of the actions plan.  

• Follows the deadlines agreed with the client and maintains the relationship with the client with regards to the agreed action plan.

• Builds a strong collaboration relationship with the key stakeholders in the customer site, proactively asks for feedback and takes full responsibility of the process and managed operations.

• Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the team’s internal / external factors.

• Conducts team huddles to communicate the customer’s priorities 

• Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction.

• Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources may have an impact on the customer.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Cultural Fit with the client values, mission, and team.

• Basic understanding of KPIs (ideal experience in a contact center or similar).

• Ideally previous CDD (Customer Due Diligence) experience (nice to have).

• Successfully passes the onboarding training and nesting period.

• Minimum B2 English language.

• PC literacy.

• Ability to work in Shifts.

• Attention to details

Preferred Qualifications/ Skills

• Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage

• Previous working experience on any AML/ KYC tools is an advantage

• Working experience with various countries and cultures would be a plus;

What can we offer?

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural environment;

• Various trainings (initiating, soft skills).

• Possibility of development;

• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).