KYC Quality Check Analyst - Domain Trainee – English – On Site Bucharest Bucharest

KYC Quality Check Analyst - Domain Trainee – English – On Site Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of KYC Quality Check Analyst - Domain Trainee – English – On Site Bucharest

In this role, you will be part of the Service Operations team, working on the frontline to combat financial crime by ensuring the authenticity and validity of documents and verifying customers. This Tier One position focuses on processing
- complex cases for specific nationalities, where the implementation and knowledge of complex procedures or checks are not required.

Responsibilities

• Develop and implement test plans and strategies.

• Define and track quality metrics.

• Conduct manual and automated testing to identify issues.

• Document test results and communicate findings.

• Analyze root causes of defects and propose solutions.

• Ensure compliance with quality standards and procedures.

• Create and maintain test documentation and reports.

• Collaborate with teams to optimize workflows and address issues.

• Collect and integrate user feedback into improvements.

• Provide training and support on quality practices.

• Identify risks and create mitigation plans.

• Drive process improvements and stay updated on industry trends.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Cultural Fit with the client values, mission, and team.

• Basic understanding of KPIs (ideally experience in a contact center or similar).

• Ideally previous CDD (Customer Due Diligence) experience (nice to have).

• Successfully passes the onboarding training and nesting period.

• Minimum B2 English language.

• PC literacy.

• Ability to work in Shifts.

• Attention to details

Preferred Qualifications/ Skills

• Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage

• Previous working experience on any AML/ KYC tools is an advantage

• Working experience with various countries and cultures would be a plus;

What can we offer?

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural environment;

• Various trainings (initiating, soft skills).

• Possibility of development;

• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).