L2 BSS Engineer
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Job Description
Our client is searching for a L2 BSS Engineerto join their business in
Romania.
Responsibilities:
Providing operational NOC support of performing L2 level analysis of logged alerts. Participate (24X7X356) L2 call rota for P1/P2 cases
Perform IM, PM, CM process. Periodic system auditing and status update Logs and events analysis,
Review and validation of the Network incident and evaluate its urgency and relevancy
Create ticket, ticket escalation to Level-3 as per criticality and tracking as per SLA
Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
Respond/ Intimate and Remediate customer requests under SLA
Incident report and performance matrix report generation
Troubleshooting of known faults/Identified scenarios
Coordinate with internal/external stakeholders (Front Office, Technical Assistance Center, Network operation center Teams and Field-level maintenance team etc. )
As a part of change Supervision, do pre/post health checks and
- ordinate with Change Implementers
Raise Problem Tickets as a part of problem management
Professional knowledge:
Knowledge of mobile network domains and functions (Network operation center, field, Project)
Knowledge of Network Operations management
English skills of at least level C1 of the Common European Framework of Reference for Languages. Strong written communication skills and presentation skills
German language skills in spoken and written words will be an advantage
Technical Knowledge:
Knowledge of mobile network domains and functions (Network operation center, field, Project)
Proactive attitude to use his/ her initiative to react quickly, to work effectively in emergency situations under minimum supervision.
Self- motivated and capable to work within a strong team environment is essential.
Should have experience to provide Level 1 fault management support, executing changes in the network
Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
Experience working in 24X7 shift operations.
Understanding of Service Level Agreements and Key Performance Indicators.
Have fundamental knowledge in SLA and KPI of 2G, 3G/4G/5G network
Experience in multi vendor equipment like Nokia, Huawei, and Ericsson RAN equipment.
Understanding of 2G / 3G / LTE / NR RAN (e
NB, RNC, SEG-W, g
NB) Network.
Linux knowledge using command line:
File management (CRUD operations, find files with advanced filtering based on name or content),
System administration (analyze the current system status and info, system logs understanding, sw package management, user management)
Network administration (system network configuration and basic troubleshooting)
Shell or other languages scripting
SQL language knowledge: complex interrogations of the existing relational databases (My
SQL, Postgre
SQL).
File management (CRUD operations, find files with advanced filtering based on name or content),
Understanding of TCP/IP Networking concepts
TCP/IP protocol stack and OSI model, IPv4 and IPv6 IP Addressing Scheme, Socket/Port concepts, hubs, switches, gateways and routing
Understanding Microservices Architecture and Container Orchestration (Kubernetes) would be a very big advantage.
Domain experience: BSS, Charging System, Billing
Bachelor’s Degree in Technology (Electronics, Computer Science, IT and related field)
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