L2 Core Engineer (SDM) Timișoara

Providing operational NOC support for handling L2/L3 level troubleshooting.

Perform continuous improvement for op

Perform IM and CM process. Periodic system auditing and implement approved updates

Review and validation of the network incident and evaluate its urgency and relevancy

Create ticket, ticket escalation to Level-2/Level-3 as per criticality and tracking as per SLA

Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.

Respond/ Intimate and Remediate customer requests under SLA

Incident report and performance matrix report generation

Troubleshooting of known faults/Identified scenarios

Coordinate with internal/external stakeholders (Back Office, Technical Assistance Center, Network operation center teams and Field-level maintenance team etc. )

As a part of change Supervision, do pre/post health checks and
- ordinate with Change Implementers

Raise Problem Tickets as a part of problem management

Creation of test cases for NW elements and systems

Participate acceptance test executions

Knowledge of mobile network domains and functions (Network operation center, field, Project)

Knowledge of Network Operations management

English language skills in spoken and written words of at least B1 level and German skills are advantages of the Common European Framework of Reference for Languages. Strong written communication skills and presentation skills

ITIL process knowledge (certification not mandatory)

5-8 years of experience in NOC Operations. Good knowledge of modern mobile networks and technical function and elements of it

Understanding of Service Level Agreements and Key Performance Indicators.

Have good analytical and technical issue resolution skills

Should have user level knowledge of Operation Support Systems / Network Management System tools, preferable to have experience on Netcool, Remedy. Basic knowledge on Linux, Windows

Knowledge of modern mobile networks and technical function and elements of it with hands particularly on (HLR, HSS, UDM , UDR, STP , ENUM) along with IMS & CS voice architecture expertise.

Knowledge and troubleshooting skills in Linux/Unix, Windows.

Knowledge in virtualization systems (VMWARE, Open
Stack, Kubernetes etc. )

Knowledge in signaling protocols: SIP, Diameter, SS7, GTP, HTTP, Radius.

Knowledge in bash scripting.