Lead Technology Business Relationship Manager Bucharest

Lead Technology Business Relationship Manager
Bucureşti
Bucharest, Bucharest, Romania

Role title: Lead Technology Business Relationship Manager

Function: Group Technology

Department: Technology_VOIS

Location: Bucharest

 

Role purpose: 

Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward).

Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology_VOIS “ambassador” towards the customer and customer “Voice” towards Technology_VOIS.

The Lead BRM heads up a portfolio of accounts of value upwards of €100+ Million in recharges per annum and manages a team of BRMs delivering value, transformation and new service to those customers.  

The lead BRM will manage three business cycle phases across his/her portfolio: sell, build, run. Starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and Technology_VOIS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs) and financial governance for the provided service.  

The Lead BRM is a senior member of the team and sit on the Technology_VOIS extended management team. The role includes the following functions:

Key accountabilities and decision ownership:

• People management, ability to motivate and drive a team of technology business relationships managers

• Develop business and drive portfolio of Technology_VOIS services into markets and Group entities

• Manage strategic senior key stakeholders relationships across portfolio of accounts

• Financial management of portfolio including signatory to all Business cases and managing the recharge process back to customer

• Represent Technology_VOIS in all key Governance meetings with Vodafone markets and Group entities up to CIO / CTO level

 

Core competencies, knowledge and experience:

• Strategic thinking

• IT strategic relationship management

• Account management/business development 

• IT Service management

• Financial governance

Must have technical / professional qualifications:

• People Management

• Broad and strong IT knowledge

• Technology account management /consultancy experience

• IT service Management (ITIL)

• Project Management (PMP, Prince2, , ) Preferred

• Ability to establish and maintain trust 

• Commercial/Financial governance experience

Direct reports: up to 10