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Logistics Command Center Agent (BUH Support Center)
Job Description
, a
- owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active,
- time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts based at the European Service Centre who use technology and enhanced security protocols to support Cargo Signal’s mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company. Come join our team and grow with us.
agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.
- mail, phone, and chat. Understand complex requests and respond promptly and professionally. Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting. Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary. Provide friendly and professional customer service, ensuring a positive customer experience.
- checking information against source documents and resolving discrepancies. Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
Respond to emergency alarms and exceptions according to company procedures.
- level exercises and incident response drills.
Qualifications
- based map software, GPS trackers, and cellular networks.
- mails and data entry efficiently.
- transit security, temperature control).
- obsessed approach to timely and accurate information.
-
- help attitude.
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