M365 Operations Specialist - Bucharest

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M365 Operations Specialist
Bucureşti
Bucharest, Bucharest, Romania

Your day to day:

The role owns customer cases for assistance for MS365 service / outcome impacting events.

It is a generalist across the product platform and can facilitate the customer to
- serve journeys as well as actively resolve up to 80% of interactions at first contact.

Support is expected to be via different channels such as web chat, phone channel and portal.

With these activities you will have a great impact on our business:

Responsible for escalations that require deeper specialism relating to customer configuration or integrations.

Supports the ongoing operation with problem management, content creation and knowledge transfer as well as identifying automation and deflection opportunities.

Responsible for escalations that involve complex customer configurations or vendor platform faults.

Design workarounds and / or solutions to ensure service continuity for customers as well as identify service extent such that roadmap candidates can be identified.

This role is customer facing and where face to face (virtually) is required or screen access.

With these skills you are a great candidate:

Strong IT industry knowledge in a global company

3-5 years Experience Troubleshoot various Microsoft 365 issues including connectivity and mobility

Office 365 migrations (Exchange Online, Share
Point Online, Microsoft Teams, Azure AD)

Microsoft 365 Certified: Fundamentals is a must

ITIL certification is a plus

Microsoft 365 Certified: Exchange Online Support Engineer Specialty is a plus

English Speaking B2/C1

Sounds like the perfect job? We’ve got even more to offer:

Hybrid way of working

Medical and dental services

Life and hospitalization insurance

Dedicated employee phone subscription

Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.

Special discounts for gyms and retailers

Annual Company Bonus

Loyalty Programme

Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

You get to work with tried and trusted
- technology

Getting in on the ground floor of a technology changing company

We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.

Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Detalii privind locul de muncă:

Firma:	Vodafone
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	14. 9. 2024 Postul de muncă activ

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