Manager, Vodafone Retail Bucharest

Manager, Vodafone Retail
Bucureşti
Bucharest, Bucharest, Romania

Activitatile in care te vei implica:

Who you are

* Assists, advises and coaches the Retail Sales teams regarding the sales experience, developing customer loyalty and
- selling based on the customer requirements, clearly demonstrating knowledge of practical methods, techniques and work processes;

* Responsible for Retail Sales figures for designated area;

* Has full people management responsibility for Retail Sales teams within the area and contributes to setting direction, performance management and ensures teams comply with sales standards and policies;

* Drives and maintains the advocacy of Self-Serve and Digital-First for solving
- complicated service situations;

* Responsible for ensuring the correct provision of reporting,
- taking, auditing and supply chain management is carried out for the area, within required timeframes and in compliance with Retail standards and procedures;

* Observes and coaches team members to improve customer service and sales and suggests improvements to the sales process and experience;

* Demonstrates strong communication skills, influencing and persuading teams to ensure effective collaboration across channels, and with other stores;

* Engages with the local community and businesses ( shopping centre, events, local charities/schools) and acts as an ambassador;

* Maintains relations with Customer Operations teams to ensure that sales channels provide consistent customer experience during the customer
- cycle;

* Guides stores and teams to ensure they understand Vodafones and competitors products and services;

* Ensures teams are aligned with the common goals, targets and focus areas ( launch of a key product).

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