Modern Workplace Engineer – Maintenance & Support Team Lead Bucharest

Modern Workplace Engineer – Maintenance & Support Team Lead
Bucureşti
Bucharest, Bucharest, Romania

Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with
- national teams, contribute to a myriad of innovative projects that deliver the most creative and
- edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

As a Modern Workplace Engineer within the Modern Workplace team you will be responsible for the overall management and administration of workplace cloud and
- premises business enabling technologies. In this role you will play a key role in assisting the Regional IT Manager Modern Workplace in the delivery and support of strategic platforms & projects. You will work with Global & Regional technical colleagues to contribute to and recommend solutions in support of key business objectives and workplace adoption programs. Therefore, you must be able to grasp new concepts and technologies quickly and be able to research and apply them to real world business requirements, then be prepared to rebuild it again when something better presents itself. You will also assist as escalation point with sophisticated operational and systems engineering needs working cross teams as needed. These operational activities may include resolving called out complex and/or business impacting technology issues and participating in security incident response and investigations.

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Responsibilities

Configure, deploy & support a large set of Modern workplace technologies like Intune, SCCM, On-Prem/Azure AD, Microsoft

Put a special attention to our Communication & Collaboration domain (Microsoft Teams Voice & Video)

Be an active team player in all Modern Workplace related projects implementations

Act as the Subject Matter Expert towards all IT & business partners (in EU & Globally)

Provide engineering and technical input to create, maintain, and implement workplace engineering standards

Bring the different modern workplace technology pieces together

Support/resolve incident tickets (L3)

Constantly acquire new knowledge and skills to stay at the fore front of business and information technology

Enforce end user experience standards are always met

Enhance & guide user effectiveness and readiness (Adoption role)

Requirements

Bachelor in IT or related is a must

Min 3 years of experience in information technology & Modern Workplace Solutions including but not limited to: Microsoft Administration (Teams, Exchange, Share
Point/One
Drive), On-Prem AD/Azure Active Directory (including Group Policies), Networking platforms, Imaging, Packaging, Intune, SCCM, Azure Virtual Desktop,

Experience with implementation & support of Microsoft Teams Voice & Telephony solutions

Able to create documentation

Demonstrated ability to train users

Experience in an agile practices, Agile certification or equivalent experience is an asset

Microsoft M certifications not essential but valued

Strong upward and downward communication skills

Ability to pay attention on details

Excellent English language skills (written and spoken)

Team player with
-
- do attitude

Excellent
- solving skills

Ability to
- task and remain calm under pressure

Goal oriented attitude and capacity to set high personal standards of performance, seeks out new challenges and initiates activities

Ability to adapt to situations and different/multicultural environments

We offer

We believe that the greatest strength of the company is its people. EPAM is fully committed to help its employees to reach their full potential and achieve their professional goals through continues learning. With this in mind, we would like to introduce to you few of the many opportunities and services which we believe will help you expand your current knowledge

Full access to
- edge tools and technologies

Competitive compensation depending on experience and skills

All-around Social package: professional & soft skills training, medical & family care programs, sports

Relocation opportunities

Free English classes

Unlimited access to Linked
In learning solutions

Continuous experience exchange with experts and professionals worldwide

Friendly team and comfortable working environment

Engineering, corporate, and social events within and outside the Company

Flexible working schedule

Opportunities for
- realization