Motor Claims Handler
Description:
We have a great opportunity for an experienced Motor Claims Handler to join our Claims Team in Bucharest.
In this role, you will proactively manage a diverse portfolio of motor claims, including own damage, third party damage, and personal injury claims for Corporate Clients. Your main focus will be to ensure that service delivery meets client expectations.
You will be responsible for efficiently and professionally concluding claims while keeping all parties informed throughout the process. Effective communication with various stakeholders is essential. This role is suitable for experienced Commercial Claims Handlers looking for a new challenge, as well as claims handlers from a Paralegal, Loss Adjusting, or Personal lines background who are seeking a more focused "commercial" opportunity to further develop their skills.
The expectation is to work in the office three days per week on average, with the flexibility to work remotely two days per week.
What can I expect?
Joining an established company and supporting a wider team to work more efficiently
Opportunities to build on existing skills and knowledge, as well as learn new skills in a continuous improvement environment
Building and maintaining excellent relationships with colleagues worldwide
We will rely on you to:
Proactively managing an assigned caseload
Promptly and accurately handling client requests and queries
Reviewing and understanding incoming documentation and new claims notifications under the supervision of senior colleagues
Identifying potential problems or contentious claims and seeking guidance or advice when necessary
Determining coverage for incoming claims based on policy knowledge
Analyze technically the repair estimates received and approve / pay the amounts due
Check the invoices received and/or claims for compensation and record the payment of damage files in the system system, according to the competences established by internal rules
Verify the parts ordered by repair units from Allianz approved suppliers and carry out their payment
Escalating complex issues to senior colleagues and claims advocates
Liaising with advocates and/or clients to address
- related issues or client service concerns
Communicating with clients, beneficiaries, third parties, or insurers to receive status updates and resolve queries
Generating, validating, and distributing claims reports to ensure accurate records
Facilitating collection from insurers on small claims and tracking ongoing work for common claims settlements
What you need to have:
Demonstrable claims handling experience
Effective communication in Romanian and English
Insurance industry experience
Understanding of insurance products.
Ability to influence and build relationships.
Ability to prioritise and organise own workload
knowledge of loss assessment applications (e. g. audatex, dat),
road and insurance legislation
What makes you stand out:
Excellent organizational skills and ability to work under tight deadlines
Excellent communication and numerical skills, with a proven track record of providing
- level customer service
Lennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh Mc
Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85, 000 colleagues, Marsh Mc
Lennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on Linked
In and X. Marsh Mc
Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh Mc
Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc
Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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