North America Customer Success Manager (based in Romania) Bucharest

North America Customer Success Manager (based in Romania)
Bucureşti
Bucharest, Bucharest, Romania

Applicants are required to write and speak fluent English! 

The
Oracle North America Customer Success Manager (Romania) position is a high visibility individual contributor role whose core competencies include excellent communication skills, experiences in program governance, ability to facilitate Business Architecture, IT and Roadmap sessions, and strong customer relationship management skills. The CSM has the ability to identify design and configuration deviation from best practices and to align a customer’s business strategy and objectives with an enabling Oracle based solution.

The North America Saa
S Customer Success Manager (Romania) serves as a leading contributor and valued team member who provides direction, mentoring and thought leadership to our customers. Work is
- routine and situationally complex, involving the execution of advanced functional / technical skills in the area of Saa
S applications.

Our CSMs (1) develop
- term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their Oracle investment and to ensure renewal of the Saa
S subscription; (2) are responsible for maintaining a high level of customer satisfaction by advising on product/implementation best practices, providing product adoption and release guidance while serving as a liaison between their customers and Oracle’s internal operations; (3) identify product expansion/up sell opportunities.

Engaging with the customer and their partner implementation executive teams will be a critical component of this role so effective executive communication and negotiation skills are critically important.

The Preferred Qualifications include:

Drive maximum customer satisfaction and adoption of Oracle solution for North American customers; identify/drive product expansion opportunities via high value relationship with the customer.

Job Requirements:

Job duties are varied and complex utilizing independent judgment. Preferred qualifications, as follows:

What we’ll offer you

#LI-DNI 

Career Level -

Work with medium to large sized customers, developing a partnership to ensure they are successful by realizing the value of their investment with Oracle.  

Responsible for: (a) maintaining customer satisfaction by serving as a liaison between the customer and Oracle’s internal organizations, (b) reviewing key application statistics and supporting information to identify best practice opportunities, and (c) interacting with key customer contacts and advising on best practices for maximum utilization of their specific applications. Responsible for sharing information across the organization via defined methods.