On-Call Support Engineer (ID:2722) Bucharest

On-Call Support Engineer (ID:2722)
Bucureşti
Bucharest, Bucharest, Romania

Job Description

• Provide
  - call support for Oracle BRM (Billing and Revenue Management) implementations, ensuring systems are running smoothly at all times.
  
  
• Troubleshoot and resolve critical issues promptly to minimize downtime and ensure continued service availability.
  
  
• Collaborate with
  - functional technical teams to identify and resolve issues impacting the BRM system.
  
  
• Perform system monitoring, using tools like Prometheus and Grafana, to proactively detect and resolve performance or stability issues.
  
  
• Ensure that incidents are logged, tracked, and resolved in a timely and efficient manner.
  
  
• Participate in root cause analysis and implement solutions to prevent recurring issues.
  
  
• Provide detailed reports and documentation for issues, resolutions, and performance insights.
  
  

• Minimum of 3-5 years of experience working with Oracle BRM, providing support, troubleshooting, and resolving
  - related issues.
  
  
• Hands-on experience with system monitoring tools like Prometheus and Grafana, including setting up alerts for
  - time monitoring.
  
  
• Proven ability to work in
  - call support roles and manage critical incidents under pressure.
  
  
• Strong troubleshooting and
  - solving skills, particularly in complex production environments.
  
  
• Experience working collaboratively with technical teams to ensure smooth operations and minimize disruptions.
  
  
• Solid understanding of Oracle BRM architecture and its components.
  
  
• Ability to write clear incident reports and documentation to support knowledge sharing and continuous improvement.
  
  
• Familiarity with ticketing systems and ITIL best practices for incident management.
  
  

• Respond promptly and efficiently to
  - call support requests, troubleshooting and resolving critical issues with minimal downtime.
  
  
• Work with Oracle BRM components and configurations to identify issues and apply solutions effectively.
  
  
• Utilize Prometheus and Grafana to monitor system health and proactively address potential performance or stability issues.
  
  
• Collaborate closely with technical teams to ensure all operational issues are resolved and service levels are met.
  
  
• Maintain calm and clarity while managing
  - pressure situations during critical incidents.
  
  
• Provide detailed technical documentation and reports after issue resolution for better knowledge management.
  
  
• Adapt quickly to new issues and changes in technology, maintaining a flexible and proactive approach.
  
  
• Communicate technical details and resolutions effectively to both technical and
  - technical stakeholders.
  
  

• A dynamic and challenging environment where your expertise will make a direct impact on critical business operations.
  
  
• Opportunities to work with
  - edge monitoring tools, including Prometheus and Grafana, to ensure system performance and reliability.
  
  
• A collaborative and supportive team where your contributions and ideas are valued.
  
  
• Exposure to
  - impact Oracle BRM implementations with opportunities for professional growth.
  
  

Requirements
As an On-Call Support Engineer, you will: Provide
- call support for Oracle BRM (Billing and Revenue Management) implementations, ensuring systems are running smoothly at all times. Troubleshoot and resolve critical issues promptly to minimize downtime and ensure continued service availability. Collaborate with
- functional technical teams to identify and resolve issues impacting the BRM system. Perform system monitoring, using tools like Prometheus and Grafana, to proactively detect and resolve performance or stability issues. Ensure that incidents are logged, tracked, and resolved in a timely and efficient manner. Participate in root cause analysis and implement solutions to prevent recurring issues. Provide detailed reports and documentation for issues, resolutions, and performance insights. What You Bring to the Table: Minimum of 3-5 years of experience working with Oracle BRM, providing support, troubleshooting, and resolving
- related issues. Hands-on experience with system monitoring tools like Prometheus and Grafana, including setting up alerts for
- time monitoring. Proven ability to work in
- call support roles and manage critical incidents under pressure. Strong troubleshooting and
- solving skills, particularly in complex production environments. Experience working collaboratively with technical teams to ensure smooth operations and minimize disruptions. Solid understanding of Oracle BRM architecture and its components. Ability to write clear incident reports and documentation to support knowledge sharing and continuous improvement. Familiarity with ticketing systems and ITIL best practices for incident management. You should possess the ability to: Respond promptly and efficiently to
- call support requests, troubleshooting and resolving critical issues with minimal downtime. Work with Oracle BRM components and configurations to identify issues and apply solutions effectively. Utilize Prometheus and Grafana to monitor system health and proactively address potential performance or stability issues. Collaborate closely with technical teams to ensure all operational issues are resolved and service levels are met. Maintain calm and clarity while managing
- pressure situations during critical incidents. Provide detailed technical documentation and reports after issue resolution for better knowledge management. Adapt quickly to new issues and changes in technology, maintaining a flexible and proactive approach. Communicate technical details and resolutions effectively to both technical and
- technical stakeholders. What We Bring to the Table: A dynamic and challenging environment where your expertise will make a direct impact on critical business operations. Opportunities to work with
- edge monitoring tools, including Prometheus and Grafana, to ensure system performance and reliability. A collaborative and supportive team where your contributions and ideas are valued. Exposure to
- impact Oracle BRM implementations with opportunities for professional growth.