Operations Manager (e-commerce) - 24111101
Our client is a trailblazer in
- commerce, having founded France’s largest
- commerce incubator six years ago, now supporting over 2, 500 companies, including
- potential DTC brands. Among their ventures is a
- growing subscription brand for pet owners, with plans to expand across Europe and into Asia within two years. They are committed to building a technically advanced, sustainable
- commerce model that positions their brand as a leader in European
- commerce.
We’re seeking an experienced Operations Manager to work closely with the COO, translating strategy into action, managing
- priority projects, and ensuring departmental alignment. This remote role is ideal for someone who thrives in a
- paced,
- growth environment.
Job Responsibilities
1. Lead Project Execution and Process Management
- End-to-End Project Management: Oversee and manage critical projects to ensure they meet quarterly goals set by the CEO and COO. Coordinate efforts across departments to keep everyone aligned.
- System Setup and Improvement: Create efficient, scalable processes using tools like Notion, Google Sheets, and project management software. Focus on clear timelines, accountability, and results.
- Process Improvements: Regularly refine our methods to ensure projects stay on schedule, within budget, and achieve the COO’s vision.
2. Oversee Operations and Track Performance
- Maintain KPI Standards: Set up regular checks (daily, weekly, monthly) to ensure our processes and KPIs meet company standards.
- Core Metrics Management: Take ownership of key operational metrics, like order accuracy, customer retention, inventory, and customer support efficiency.
- Documentation and Adaptation: Keep detailed records of workflows and make changes as needed to ensure smooth operations.
3. Drive Improvements and Work Autonomously
- Ownership of Projects: Take full responsibility for your projects, balancing independence with clear accountability to company standards.
- Identify and Act on Improvements: Set up feedback systems, optimize processes, and keep productivity high.
- Risk Management: Proactively tackle minor issues to prevent bigger ones, keeping operations flexible and adaptive in a
- growth environment.
4. Foster Collaboration and Accountability
- Implement Clear Responsibility Matrix: Establish a system for tracking roles and responsibilities for team members and partners.
- Mentor and Support Teams: Guide internal teams and support freelancers, ensuring clear and productive communication.
- Be a Cultural Ambassador: Reflect Emporia’s values in all interactions and help spread our culture across the team.
Requirements
- 5+ years in operations management, project management roles in
- commerce or consultancy. - Experience with Notion, Google Sheets, and other project management tools (e. g. , Asana, Monday.com).
- Proven success managing
- regional projects and ensuring alignment with strategic goals. - Familiarity with platforms like Shopify, Gorgias, and Google Workspace, or willingness to learn quickly.
What We Offer
- Remote Work Flexibility: Work from anywhere with a global team.
- Growth Opportunities: Play a significant role in a
- impact,
- growth company. - Dynamic Environment: Join a company focused on operational excellence and continuous improvement.
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