Operations Manager - German - Timisoara Timișoara

Operations Manager - German - Timisoara
Timişoara
Timișoara, Timiș County, Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Operations Manager

Location: Timisoara, Romania

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Oversee operational activities in line with the signed Statement of Work (SOW).
• Monitor and drive program performance, ensuring adherence to SLAs, KPIs, and continuous improvement.
• Enhance the effectiveness and efficiency of support services across functions (Recruitment, Training, Quality, HR, IT, Finance) through better coordination and communication.
• Implement quality control measures, manage deliverables, and maintain strong team relationships to ensure exceptional performance.
• Lead initiatives and process improvements that contribute to
  - term operational excellence.
• Contribute to the development and presentation of business development proposals.
• Set operational objectives, delegate tasks to Team Leads, and hold regular meetings to improve productivity, product knowledge, and customer satisfaction.
• Participate in both
  - and
  - term organizational planning as a key member of the management team.
• Balance the needs of key stakeholders and ensure teams align with overall goals and objectives.
• Manage and drive performance from Team Leaders and Associates to meet SLAs and KPIs.
• Lead and deliver complex client engagements, identifying and implementing creative business solutions.
• Actively participate in regular customer reviews, forecasting, and planning sessions for both ongoing operations and seasonal/peak demands.
• Ensure excellent customer service by understanding and addressing client needs.

REQUIREMENTS:

• Native/Fluent in German, with strong proficiency in both written and spoken communication, as well as English (B2) fluency.
• A Bachelor's/College Degree or higher (Post Graduate Diploma/Master's Degree) in any field.
• At least 8 years of experience in a related field (preferably in retail or a similar industry).
• Minimum of 1-2 years of experience in a similar managerial or leadership role.
• Experience in managing technical service, customer service, or equivalent functions is preferred.
• Previous experience handling contact center operations, particularly within online retail, is a plus.
• Strong strategic thinking with
  - on experience in operations management and driving performance.
• Proven ability to manage a team of approximately 50-100
  - time employees (FTEs).
• Flexibility to work extended hours, including weekends and holidays, if required.
• Ability to work independently and remain effective under pressure.
• Strong leadership and people management skills.

OFFER:

• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Warm team atmosphere and fun team events
• Private health insurance.