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Order Management Specialist with French
Office Location: Bucharest
Work location: Bucharest, for employees based in Bucharest 2 days/week at the office, for employees outside Bucharest full remote
Collaboration Type: Individual Labor Contract/B2B
Duration: 6 months + 6 months, prolongation available
Salary: 5000 - 5500 ron net
Please note that only candidates based in Romania will be taken into consideration.
Tasks- Provide advice and guidance to the customer throughout the order processing cycle (email) and ensure that he is aware of their acceptance policy
- Redirect and help resolve issues in a timely manner
- Take action to solve and avoid recurring problems
- Monitor orders that require customer consent for billing
- To help maximize receipts on accounts at the end of the financial quarter, by collaborating with all parties involved
- To regularly participate in meetings with customers partners/sellers and to lead the discussion in the operational field
- Encourage partners/customers/sellers to use the systems provided
- To proactively provide customers and sales representatives with the status of ongoing orders, especially those at risk of not being delivered in accordance with the agreed level of performance
- To help teams solve problems caused by customers that affect orders, through direct collaboration with the partner/customer
- Address issues related to orders and monitor the evolution
- To work together with the Deal Manager on complex orders and manage the communication with the client/partner
- Work with Account Operations Manager on actions that can improve operational experience
- Ensure that the account operations manager (if applicable) is always informed of any operational issues of the account
Requirements- Experience in interacting with customers
- Experience in collaborating with multiple countries/sub-regions
- Fluency in English
- Fluency in French
- Customer orientation
- Compliance with the agreed deadlines for each action
- Ability to work independently with limited external assistance
- Ability to accurately manage a large amount of work according to priorities
- Excellent communication skills, both verbally and in writing
- Ability to work under pressure and manage difficult conversations with stakeholders
Benefits- Health subscription
- Meal Tickets
- Paid leaves: 24 days/year
- Worldclass preferential subscription
- Instant access to salary
- Remote work bonus
- Experience in interacting with customers
- Experience in collaborating with multiple countries/sub-regions
- Fluency in English
- Fluency in French
- Customer orientation
- Compliance with the agreed deadlines for each action
- Ability to work independently with limited external assistance
- Ability to accurately manage a large amount of work according to priorities
- Excellent communication skills, both verbally and in writing
- Ability to work under pressure and manage difficult conversations with stakeholders
Benefits- Health subscription
- Meal Tickets
- Paid leaves: 24 days/year
- Worldclass preferential subscription
- Instant access to salary
- Remote work bonus
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